Bree Turner
Los Angeles,CA
Summary
A versatile individual, who brings enthusiasm, excitement and passion for people to every project. A lifelong learner that is self motivated and curiosity driven. As a lover of culture, people and studying human behavior achieved a B.A. in Psychology in 2016
Established as an individual with over 8 years in professional administrative experience. Detail oriented and dynamic in multiple talents. In particular, finds enjoyment roles in which analytical skills and creativity are combined, thus creating unique and organized outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ticketing Coordinator
Icon Concerts
08.2023 - Current
- Building and maintaining comedy events for Icon Concerts and co-promoted shows.
- Created systems to streamline building shows, maintaining records, managing ticket holds, and training practices.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Monitoring ticket sales and managing records
- Collaborates with marketing, production, booking, to set up events, place holds, flex pricing and release tickets.
- Trained new hires on ticketing systems, show builds, and industry best practices to ensure consistent performance across the team.
Independent Contractor
Barker Hangar
01.2017 - 08.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Stayed current on industry trends to provide informed recommendations for future programming decisions and strategies.
- Developed rapport with regular patrons, fostering loyalty and creating a welcoming atmosphere at the box office.
Office Manager
FirstSteps For Kids
02.2021 - 07.2023
- Managed over 100 client and employee calendars.
- Delegated tasks to office staff to organize and improve office efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared detailed documents, reports and presentations for new clients and employees.
- Provided confidential administrative support in adherence with HIPPA policies.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Assisted HR department and managed practical action plans to respond to audit discoveries as well as compliance violations.
Box Office Manager
Exchange LA
03.2019 - 06.2021
- Enforced box office daily financial reporting across revenue lines through ticketing system and reconciliation of ticket sales within accounting system.
- Resolved guest issues and escalated unresolved problems to management to promote good customer relations.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Created and maintained reports of sold tickets and payments received.
- Set and updated weekly work schedules to meet coverage demands; considering factors such as expected customers, planned promotions and individual employee strengths.
Customer Service Manager
Cheef Holdings
03.2019 - 03.2020
- Managed daily operations for two CBD companies; Holistapet and Cheef Botanicals
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Introduced and sustained continuous improvement by implementing customer service management systems through telephone communication, email marketing, live chat services and social media.
- Handled all incoming business and client requests for information.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved concerns with products to help with retention and drive sales.
Theater Attendant
Hollywood Bowl
03.2018 - 10.2018
- Ensured patron satisfaction by promptly addressing concerns or complaints regarding the theater experience.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests' experiences.
Guest Experience | Ground Control
Insomniac Events
05.2018 - 02.2020
- Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
- Responded to any emergencies as instructed and with utmost efficiency.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Coordinated cross-functional teams to execute successful live events.
Center Administrator
Center For Autism And Related Disorders
05.2017 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Managed, appointment scheduling, employee and event itineraries.
Assistant Director
Brain Balance Achievements Centers
03.2015 - 05.2017
- Responsible business development, customer relations, sales, operations, and administration, and supports marketing and programs
- Created activities that developed children's, emotional and social growth.
- Administered assessments for new clients as well as clients exiting and reported those results
- Established and optimized program schedules to cover planned needs; creating opportunities.
- Managed sales and customer relations.
Education
Bachelor of Arts - Psychology
California State University - Northridge
Northridge, CA05.2016
Skills
- Project Coordination
- Schedule Management
- Office Management
- Coordinating Meetings and Events
- Multitasking and Prioritization
- Employee and Client Scheduling
- Employee and Client Relations
- Customer Service
- Safety Protocols
- Sales and Marketing
- Compliance Reporting
- Human Resources Department Processes
Certification
- CAPM - Certified Associate in Project Management
- CPR
Timeline
Ticketing Coordinator
Icon Concerts
08.2023 - Current
Office Manager
FirstSteps For Kids
02.2021 - 07.2023
Box Office Manager
Exchange LA
03.2019 - 06.2021
Customer Service Manager
Cheef Holdings
03.2019 - 03.2020
Guest Experience | Ground Control
Insomniac Events
05.2018 - 02.2020
Theater Attendant
Hollywood Bowl
03.2018 - 10.2018
Center Administrator
Center For Autism And Related Disorders
05.2017 - 03.2019
Independent Contractor
Barker Hangar
01.2017 - 08.2023
Assistant Director
Brain Balance Achievements Centers
03.2015 - 05.2017
Bachelor of Arts - Psychology
California State University - Northridge
- CAPM - Certified Associate in Project Management
- CPR
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