Breeunna Duncan
West Palm Beach,FL
Summary
Success- Driven, high performance professional with excellent analytical, communication, & problem-solving skills. I am eager to apply my fourteen years of administrative and customer service experience to add to the success of this company. I am a self-motivated professional with a proven record of earning patient’s confidence utilizing incomparable customer service skills.
Overview
10
10
years of professional experience
Work History
Customer Service Rep WFH
CVS Specialty Pharmacy
11.2022 - 03.2023
- Answer calls for patients
- Order refill schedule prescriptions for patients to MD office, Pharmacy, or home
- Add insurance to patient profile
- Add billing for patient.
Scheduler/ Referral Coordinator
Lakeside Medical Center
01.2018 - 11.2022
- Superior customer service
- Referral Management- Order Entry & Scheduling
- Researched and solved scheduling issues
- Schedule visits: In-person & virtual
- Transfer callers to the appropriate department
- Provide preparation for cardiac tests and ultrasounds
- Proper telephone etiquette
- Multitasking- front office duties.
Assistant Store Manager
Destination Maternity Corp
10.2019 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Treatment Coordinator
American Pediatric Dental Group
08.2014 - 01.2018
- Five Star Certified (Scheduling Institute)
- Superior customer service
- Provided patients/parents with detailed information on financing options
- Committed to clearly presenting treatment options
- AR Reports (96% collection rate)/ Insurance Aging Report
- Researched and solved claim and billing issues
- Insurance Coordination
- Proper telephone etiquette & Recall scheduling (Schedule to plan)
- Consultation/Treatment Plan presentation
- Researched and solved claim and billing issues
- Insurance Coordinator (detailed benefit breakdown)
- Proper telephone etiquette & Recall scheduling
- Monthly Order to budget
- End of Day Reports.
Dental Front Office/ Sterilization
Department of Health
11.2012 - 08.2014
- Treatment Plan presentation
- Taking xrays
- Insurance Verification & Prepare patients for treatment
- Package, sterilize, and disinfect instruments and equipment.
Education
B.A -
Florida Atlantic University
Boca Raton, FL07.2023
A.A - Business Management
Palm Beach State College
Lake Worth, FL12.2016
Skills
- Data Entry
- Call Management
- Complaint Resolution
- Report Generation
- Product Knowledge
- Data Collection
- Account Updating
- Consultative Sales
- Information Security
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Process Optimization
- Service Standard Compliance
- System Implementation
- Medical Terminology Knowledge
- Money Handling Abilities
- Call Center Operations
- Professional Telephone Demeanor
- Report Creation
- Filing
- Reading Comprehension
- Conflict Resolution
- Customer Relationship Management (CRM)
- Sales Closing
- Spreadsheets
- CRM Software
- Key Stakeholder Relationship Building
- Warehousing Functions
- Active Listening
- Product Sales
- Report Transcription
- Clerical Support
- Document Control
- Order Fulfillment
- Brand Representation
- International Sales Support
- Credit Adjustments
- Staff Education and Training
- Customer Relations
- Proofreading
- Office Equipment Proficiency
- Critical Thinking
- Microsoft Outlook
- Strategic Sales Knowledge
- Technical Support
- Call Triaging
- Service Upselling
- POS Systems Expert
- Minute Taking
- Account Management
- Microsoft Office Suite
- Quality Control
- Problem Resolution
- Stock Management
- Product Promotion
- Staff Training
- Coordination
- Team Development
- Lead Generation
- Recordkeeping Strengths
- Quality Assurance Controls
Training
Certification for CPR Scheduling Institute Five Star Certified Cerner Powerchart Revenue well
Timeline
Customer Service Rep WFH
CVS Specialty Pharmacy
11.2022 - 03.2023
Assistant Store Manager
Destination Maternity Corp
10.2019 - 05.2021
Scheduler/ Referral Coordinator
Lakeside Medical Center
01.2018 - 11.2022
Treatment Coordinator
American Pediatric Dental Group
08.2014 - 01.2018
Dental Front Office/ Sterilization
Department of Health
11.2012 - 08.2014
B.A -
Florida Atlantic University
A.A - Business Management
Palm Beach State College
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