BREGENE DE LA TORRE
Norco,USA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking to support the overall organizational and operational goals to help achieve positive outcomes, and future success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Community Services Leader (After School Program)
City of Chino
Chino, USA
09.2023 - 03.2024
- Implemented community service initiatives that engaged students and benefited local communities.
- Facilitated organized learning and recreational activities to enhance academic, physical, and social development.
- Monitored student behavior to maintain a safe and positive learning environment.
- Ensured student safety by promptly reporting behavioral incidents and safety hazards.
- Communicated effectively with students, peers, parents, and volunteers in a courteous manner.
Customer Service Rep/ Sales Coordinator
Culligan Water
Ontario, USA
08.2021 - 04.2022
- Managed high volume of inbound and outbound customer inquiries through phone, email, and in-person interactions.
- Resolved customer complaints by implementing effective solutions.
- Assisted customers with inquiries related to water treatment products and services.
- Maintained detailed records of customer interactions to improve service delivery.
- Collaborated on product development and engaged potential clients to introduce offerings.
Assistant Manager
Sally Beauty Supply
Rancho Cucamonga, USA
01.2020 - 09.2021
- Supervised daily operations by scheduling shifts and assigning duties to optimize team effectiveness.
- Assisted and supported daily activities of store associates to deliver exceptional customer experiences.
- Trained new employees on product knowledge and customer service standards.
- Resolved customer inquiries promptly to maximize satisfaction.
- Encouraged team morale through regular feedback and recognition. through clear communication and active listening.
- Processed nightly paperwork and reconciled register receipts.
Education
Associate of Occupational Science - Vocational Nursing
Stanbridge University
06-2027
Diploma -
Colony High School
Skills
- Customer service
- Time management
- Leadership
- Strategic Planning
- Team leadership
- Organizational Skills
- Microsoft Office
- Retail Sales
- Conflict Resolution
- Effective communication
Certification
Basic Life Support (BLS), Current
Timeline
Community Services Leader (After School Program)
City of Chino
09.2023 - 03.2024
Customer Service Rep/ Sales Coordinator
Culligan Water
08.2021 - 04.2022
Assistant Manager
Sally Beauty Supply
01.2020 - 09.2021
Associate of Occupational Science - Vocational Nursing
Stanbridge University
Diploma -
Colony High School