Summary
Overview
Work History
Education
Skills
Timeline
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Brehanna Rosenthal

Apple Valley,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Manager

Apple Valley Gift Shop
Apple Valley, CA
05.2019 - 08.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Manager

KFC Restaurant
Apple Valley, CA
06.2015 - 05.2019
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Education

Associate Degree in Business - Business Administration And Management

American InterContinental University
Schaumburg, IL
06-2010

Skills

  • Business Administration
  • Operations Management
  • Policy Implementation
  • Expense Tracking
  • Performance Management
  • Staff Training and Development
  • Complex Problem-Solving

Timeline

Manager

Apple Valley Gift Shop
05.2019 - 08.2023

Manager

KFC Restaurant
06.2015 - 05.2019

Associate Degree in Business - Business Administration And Management

American InterContinental University

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Brehanna Rosenthal