Summary
Overview
Work History
Education
Skills
Timeline
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Brehanna Sanchez

Grand Junction,CO

Summary

Accomplished Multi-Unit General Manager at Victra Verizon Wireless, adept in complex problem-solving and exceptional verbal communication. Spearheaded initiatives to boost customer satisfaction and team productivity, achieving significant operational excellence. Skilled in multitasking and organizational abilities, with a proven track record of developing high-performing teams and enhancing customer loyalty through personalized service.

Overview

8
8
years of professional experience

Work History

Muti Unit Genral Manager

Victra Verizon Wireless
07.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Jewelry Consultant

Signet Jewelers
08.2022 - 09.2024
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Verified worker skill and technical accuracy during processing by closely examining in-progress work.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Conferred with customers about jewelry preferences and sizing requirements to understand needs.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
  • Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
  • Educated customers about proper care and maintenance practices for their jewelry.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.

Sales Associate

Russell Cellular Verizon Wireless
09.2020 - 08.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Stylist

Maurices
03.2017 - 09.2021
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Processed payments, entering sales in register for prompt customer service.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Provided emotional support and companionship to clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Education

High School Diploma -

Moffat County High
Craig, CO
01-2017

Skills

  • Verbal and written communication
  • Time Management
  • Complex Problem-Solving
  • Multitasking Abilities
  • Organizational Skills
  • Hiring and Training
  • Training and Development
  • Problem-Solving
  • Scheduling and Coordinating
  • Task Prioritization
  • Shift Scheduling

Timeline

Muti Unit Genral Manager

Victra Verizon Wireless
07.2023 - Current

Jewelry Consultant

Signet Jewelers
08.2022 - 09.2024

Sales Associate

Russell Cellular Verizon Wireless
09.2020 - 08.2022

Stylist

Maurices
03.2017 - 09.2021

High School Diploma -

Moffat County High

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Brehanna Sanchez