Oriented Shift Lead with a track record of ensuring compliance with health codes and sanitation guidelines while managing a team of 10+ employees. Skilled in data analysis and using financial accounting software to calculate revenue and expenses. Known for providing excellent customer service and training new hires on equipment use and job duties. Strong leadership abilities and a positive attitude contribute to achieving sales goals and maintaining a clean and safe environment.
Assisted customers with loading their merchandise into vehicles when needed.
Provided friendly, courteous customer service at all times.
Accurately and efficiently bagged customer purchases while maintaining excellent customer service.
Frequently lifted and moved heavy objects to stock shelves and bag heavy items.
Utilized problem-solving skills to resolve customer issues with satisfaction.
Scanned shelves and product cases for expired stock, discarding outdated or spoiled items.
Performed cashier duties such as processing payments and making change for customers.
Met daily goals for packing and shipping items with accuracy and efficiency.
Data Entry, Trained new hires on the proper use of equipment, job duties, and safety regulations.
Ensured compliance with all health codes and sanitation guidelines during food preparation.
Maintained excellent customer service while managing a team of 10+ employees.
Analyzed data from store reports to identify areas of improvement or potential problems.
Used financial accounting or spreadsheet software to calculate revenue, sales and expenses.
Balanced cash drawer and performed daily audit procedures.
Assisted management in setting sales goals for the team members and monitored progress towards those goals.
Operated cash register and accurately processed payments, returns, and exchanges.
Helped restock shelves when necessary to maintain an organized display area.
Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Enforced store safety and cleanliness standards, reducing hazards.
Operated the POS system efficiently to ensure accurate transactions.
Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
Handled customer complaints in a professional and courteous manner.
Memorized food and drink recipes to prepare orders with speed and accuracy.
Packaged and labeled to-go and delivery orders for pickup.
Cleaned and sanitized store restroom areas and stalls.
Processed customer refunds and exchanges.
Planned ahead for potential problems that may arise during shift.
Conducted periodic audits of cash registers to ensure accuracy.
Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines.
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Responded to telephone inquiries and complaints following standard operating procedures.
Maintained an updated knowledge base of current products, services, pricing, promotions.
Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Performed data entry tasks accurately and in a timely manner.
Guest service Customer service focus
Employee training
Team motivation
Conflict Resolution
Performance improvement
Loss prevention
Sales Proficiency
Relationship Management
Shift Leadership
Team Leadership
Positive Attitude
POS System
Operation
Problem Solving
Cash Handling
Role Modeling
Strategic Thinking
Verbal and written communication