Breiana Ali
Philadelphia,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Operations Specialist
Fanduel Group
11.2022 - Current
- Liaises with Information Technology, Marketing, and Management Teams to develop solutions and accomplish shared objectives.
- Designs and executes processes to meet business initiatives and drive continuous improvement.
- Performs business analysis and provides guidance on best practices and various approaches.
- Reduces process inconsistencies and effectively trains staff on operating procedures and company services.
- Promotes superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Claims Adjuster
Plymouth Rock Assurance
07.2021 - 09.2022
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage by using specific software such as ISO and RMV.
- Researched market values associated with each aspect of the claim to account for property damage.
- Conducted comprehensive verbal interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Managed 100+ different cases daily.
Assistant Manager
Extended Stay America
01.2020 - 06.2021
- Assured efficient staffing, team member development and training, and performance management.
- Documented guest accounts and availability using multiple technological platforms.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Controlled escalated dilemmas and accommodated guests appropriately.
- Managed a team of 25+ daily.
Violations Clerk
Integrity House
11.2019 - 09.2020
- Documented all medical contacts in the clinical record using Microsoft Office.
- Monitored client compliance with self-administrated medications and treatments.
- Obtained necessary consents from clients and facilities involved in client care.
- Facilitated weekly client group meetings.
- Curated weekly individual plans for residents based on personal.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJ01.2021
Skills
- Salesforce CRM
- Microsoft Suite
- Escalation management
- Task prioritization
- Interpersonal communication
- Client relationship building
- Database management
- Advanced oral and written communication skills
- Decision-making
Timeline
Customer Operations Specialist
Fanduel Group
11.2022 - Current
Claims Adjuster
Plymouth Rock Assurance
07.2021 - 09.2022
Assistant Manager
Extended Stay America
01.2020 - 06.2021
Violations Clerk
Integrity House
11.2019 - 09.2020
Bachelor of Arts - Psychology
Montclair State University
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