Breiana Barber
Cincinnati,OH
Summary
Professional with comprehensive experience in administrative tasks, adept at maintaining organizational efficiency and supporting office operations. Strong focus on team collaboration to achieve results, with flexibility to adapt to changing needs. Reliable in managing multiple responsibilities, skilled in data entry, document management, and customer service. Known for effective communication, problem-solving, and maintaining high standards in all tasks.
Experienced with office administration, data entry, and document management. Utilizes strong organizational skills to maintain efficient workflows. Knowledge of office software and communication tools to support team operations.
Professional office worker prepared for clerical role. Proven ability to manage administrative tasks and support office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in data entry, document management, and customer service.
Highly organized General Clerk with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Clerk
Internal Revenue Service
02.2024 - Current
- Company Overview: Internal Revenue service-Covington, KY
- Sort tax forms and correspondences assist with intake with clerical EIN
- Utilize Microsoft word, excel teams and outlook
- Assist with processing cases daily
- Assist with training other agents managers and manager assistants on new program
- Software
- Assist with leadership and team meetings
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
Outbound Sales Representative
Spectrum
09.2022 - 02.2024
- Company Overview: Spectrum-Florence, KY
- Use Agent Qs to make outbound calls to former or potential customers and upgrading current customer with services Internet video voice and mobile services
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Leveraged customer feedback to relay product improvement suggestions to the development team, driving continuous innovation and maintaining a competitive edge in the market.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Actively sought opportunities for professional growth through attendance at relevant conferences or workshops within the field.
- Made average of 150-200 outbound and inbound calls per day.
Customer Service
Beyond Image Beauty Supply
08.2015 - 04.2022
- Company Overview: Beyond Image Beauty Supply-Cincinnati, OH
- Assist customers with hair and beauty needs
- Answering phones take messages
- Inventory assist barbers
- Handle cash register and credit/ debit card transactions
- Developed employee training programs, leading to improved customer service scores.
- Strengthened client relationships through consistent communication and excellent customer service.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Developed customer service manual to standardize procedures across all departments.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Provided exceptional customer service, leading to increase in repeat patronage.
- Developed lasting relationships with clients through exceptional customer service skills.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Assisted clients with luggage handling, demonstrating exceptional customer service skills.
- Generated repeat business through exceptional customer service.
- Enhanced store reputation with excellent customer service and professional demeanor.
- Enhanced member retention through personalized engagement and excellent customer service.
- Developed customer service abilities through assisting visitors and handling inquiries.
- Assessed and resolved customer service problems and executed solutions.
- Provided outstanding customer service by addressing visitor needs promptly.
- Streamlined communication channels for improved customer service quality and efficiency.
- Provided excellent customer service, addressing client concerns promptly and efficiently.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Built positive relationships with customers by providing exceptional customer service.
- Supported team with customer service issues, voids and returns.
- Utilized exceptional customer service skills to satisfy all needs.
- Achieved individual sales goals and customer service goals.
- Delivered world-class customer service to internal and external customers.
- Provided direct customer service and support for [Number] commercial clients.
- Provided outstanding customer service by addressing client inquiries promptly and professionally.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Coordinated customer service team projects, achieving successful on-time completion.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Provided expert customer service and technical support to clients.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
- Increased customer service ratings significantly through personable service.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Answered customers' questions and providing exceptional customer service.
- Provided superior customer service leadership by greeting and assisting customers.
- Provided outstanding customer service.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
- Greeted customers at counter and provided excellent customer service.
- Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores 75%.
PCC
AllianceRx Walgreens Prime Specialty
12.2020 - 11.2021
- Company Overview: AllianceRx Walgreens Prime Specialty-Cincinnati, OH
- Assist patients with ordering prescriptions
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Account Advisor
Aaron's SALO
01.2020 - 02.2020
- Company Overview: Aaron's SALO-CINCINNATI OHIO
- CALLING CUSTOMERS ABOUT THEIR PAST DUE ACCOUNTS
- TAKE PAYMENTS FROM CUSTOMERS
Outbsound Sales Rep
Spectrum Call Center
10.2019 - 01.2020
- Company Overview: Spectrum Call Center-Florence, KY
- Call customers who currently have internet services pending orders
- Responsible for telemarketing and outbound sales
Sales Associate
Superior Hair Depot
08.2019 - 10.2019
- Company Overview: Superior Hair Depot-Cincinnati, OH
- Assist customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Customer Service Associate
CeeKay Beauty Supply
12.2017 - 04.2019
- Company Overview: CeeKay Beauty Supply-Cincinnati, OH
- Greet Customers, Assist Customers
- Cashier- cash, debit,credit, ebt handling
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Implemented new CRM system to better track customer interactions and outcomes.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Utilized social media platforms to address customer concerns, broadening channels of support.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Child Care Assistant
Kidd Co Learning Environment
08.2016 - 06.2017
- Company Overview: Kidd Co Learning Environment Cincinnati, OH
- It is my responsibility to provide quality childcare services for customer seeking the state required certification entrusting the safety of their children daily
- I am for the preschool development with the center
- I am also testing and seeking to take the state classes on becoming certified in becoming an administrator in the absence of essential personnel
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Monitored children's progress and identified areas of improvement.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
Child Care Teacher
T & K Learning Center
06.2016 - 06.2017
- Company Overview: T & K Learning Center-Cincinnati, OH
- It is my responsibility to provide quality childcare services for customer seeking the state required certification entrusting the safety of their children daily
- I am for the preschool development with the center
- I am also testing and seeking to take the state classes on becoming certified in becoming an administrator in the absence of essential personnel
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Organized small groups of children while transitioning to and from outdoor play.
- Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
Clerk
Internal Revenue Service
03.2016 - 06.2016
- Company Overview: Internal Revenue Service-Covington, KY
- Perform various clerical duties such as maintaining records, extracting, sorting, numbering, batching, and filing tax returns and related correspondence
- Receive, open, sort and distribute both incoming and outgoing mail
- Screen documents, forms, and letters addressed or routed to various offices
- Review and process outgoing mail
- Maintain appropriate records and/or logs for tracking and reconciliation purposes
- Conduct searches and other follow up action on delayed shipments
- Examine file materials to identify primary subject matter and assign proper classification
- Locate and withdraw file material or information from records to meet the needs of users
- Periodically review filed material in the light of ongoing programs or special projects
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
General Laborer
The Strategy Network
05.2015 - 05.2015
- Company Overview: The Strategy Network-Cincinnati, OH
- 40 hour week
- $10.00 per hour
- Petition Collections
- It was my responsibility to collect registered voters signatures on issues informing the public on current issues amendments requiring it to be added to the ballot for voting in the current voting election year
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
Driver
First Student Transportation
03.2015 - 04.2015
- Company Overview: First Student Transportation-Cincinnati, OH
- I was training to become a professional commercial driver, in training I was instructed on learning the state and federal laws for acquiring the Class B operator's permit by taking a state certified exam
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
General Sales Marketing
VXI Global Solution
01.2014 - 09.2014
- Company Overview: VXI Global Solution-Cincinnati, OH
- I was a customer service agent responsible for answering telephone calls on assisting customers with their accounts
- I also inputted updates to customer's request for change in services or addressing matters in reference to scheduling service call for new and existing customers by utilizing multiple screens to complete the order for customer satisfaction
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Home Depot
04.2013 - 07.2013
- Company Overview: Home Depot-Cincinnati, OH
- As an associate it my responsibility to assist customers with direct sales that included cash handling and operating the cash register along with the using a detailed system for processing the purchasing of product inventory by utilizing the touch screen system
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Mail Clerk
Randstad staffing
03.2013 - 04.2013
- Company Overview: Randstad staffing-Cincinnati, OH
- I was responsible for sorting incoming mail preparing into bulk separation to be distributed into the Individual master file department and the business master file department within the lockbox facility
- I also assisted current and new co-workers with the facility's current sorting information
- I also processed the IMF and BMF for accuracy of the taxpayer's information as well as applying the correct process of payment that were received with each document
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
Education
Associates - Health Administration and Business Management
Brown Mackie College
Cincinnati, OH03.2013
Diploma - general studies
Withrow International High School
Cincinnati, OH05.2009
Skills
- Sales
- Supervising experience
- Telecommunication
- Management
- Customer Service
- Negotiation
- Outbound Sales
- Cash register
- Retail sales
- POS
- Fair Housing regulations
- Sales management
- Cash handling
- Live chat
- Excel
- Clerical experience
- Cold calling
- Inside sales
- Hospitality
- English
- Customer service
- Outbound sales
- Microsoft Word
- Customer support
- Retail
- Microsoft Office
- Computer skills
- Telemarketing
- Cash Handling
- Marketing
- Inventory
- MS Office
- Direct Sales
- Yardi
- Microsoft office
- Filing systems
- Policy enforcement
- Document scanning
- Supply management
- File organization
- Mail sorting
- Invoice processing
- Spreadsheet management
- Photocopying documents
- Fax machine operation
- Document management
- Customer satisfaction
- Telephone etiquette
- Cash management
- Prioritization
- Office equipment
- Operations support
- Mail handling
- Administrative tasks
- Administrative support
- Sales expertise
- Quality control
- Point of sale operation
- Verbal and writing communication
- Database entry
- Handling payments
- Scanning and copying
- Creative thinking
- Team collaboration
- Problem-solving
- Staff supervision
- Professional and mature
- Regulatory compliance
- Document typing and formatting
- Data entry
- Staff training
- Data recording
- Meeting planning
- Record sorting and filing
- Document review
- Records maintenance
- Confidentiality handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Drivers License
- Certified Property Manager
- CPR Certification
- Driver's License
Languages
English
Native or Bilingual
Timeline
General Clerk
Internal Revenue Service
02.2024 - Current
Outbound Sales Representative
Spectrum
09.2022 - 02.2024
PCC
AllianceRx Walgreens Prime Specialty
12.2020 - 11.2021
Customer Account Advisor
Aaron's SALO
01.2020 - 02.2020
Outbsound Sales Rep
Spectrum Call Center
10.2019 - 01.2020
Sales Associate
Superior Hair Depot
08.2019 - 10.2019
Customer Service Associate
CeeKay Beauty Supply
12.2017 - 04.2019
Child Care Assistant
Kidd Co Learning Environment
08.2016 - 06.2017
Child Care Teacher
T & K Learning Center
06.2016 - 06.2017
Clerk
Internal Revenue Service
03.2016 - 06.2016
Customer Service
Beyond Image Beauty Supply
08.2015 - 04.2022
General Laborer
The Strategy Network
05.2015 - 05.2015
Driver
First Student Transportation
03.2015 - 04.2015
General Sales Marketing
VXI Global Solution
01.2014 - 09.2014
Sales Associate
Home Depot
04.2013 - 07.2013
Mail Clerk
Randstad staffing
03.2013 - 04.2013
Associates - Health Administration and Business Management
Brown Mackie College
Diploma - general studies
Withrow International High School
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