Breiana Estrada
Mesquite,TX
Summary
Organized, dedicated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Crewmember
Raising Canes
08.2015 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Manager
Raising Canes
11.2017 - 10.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assistant Restaurant Leader
Raising Canes
10.2019 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
High School Diploma -
James Bowie High School
Arlington, TX05.2015
Skills
- Human Resources Operations
- Staff Meetings
- Staff Relationships
- Office Oversight
- Email Correspondence
- Computer Skills
- Performance Tracking and Evaluations
- Issue and Conflict Resolution
- Schedule Preparation
- Business Planning
- Staff Management
- Team Leadership
Timeline
Assistant Restaurant Leader
Raising Canes
10.2019 - Current
Restaurant Manager
Raising Canes
11.2017 - 10.2019
Crewmember
Raising Canes
08.2015 - 11.2017
High School Diploma -
James Bowie High School
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