Breigh-Anne Overman
West Jordan,United States
Summary
Customer Service Consultant with over two decades of experience in the retail and logistics sectors, renowned for enhancing customer satisfaction and operational efficiency. Demonstrates expertise in overseeing complex printing orders and resolving shipping challenges, fostering a collaborative team environment and excelling in client relationship management. Committed to leveraging financial compliance skills and problem-solving abilities to drive team success and improve customer experiences.
Overview
21
21
years of professional experience
Work History
Lead Consultant
FedEx Office
12.2005 - Current
- Streamlined print order process, ensuring quality and timely delivery, which increased client satisfaction and retention,
- Resolve shipping issues with tailored solutions, improving customer experiences.
- Led team operations by fostering collaboration and enhancing productivity, resulting in the successful achievement of key organizational goals.
- Orchestrated retail merchandising resets and led financial reconciliation efforts to drive operational efficiency and improve inventory accuracy.
- Transformed complex client requirements into efficient, customized print solutions, resulting in improved production quality and streamlined processes.
Assistant Manager
Little Caesars
08.2004 - 12.2005
- Supervised team members, ensuring operational efficiency and high customer satisfaction.
- Implemented and managed daily financial controls, ensuring accurate recordkeeping and significantly reducing financial discrepancies.
- Oversaw inventory management, optimizing stock levels and minimizing waste.
Education
Bachelor of Science - Business Management
University of Utah
05-2025
Applied Associate of Science - Paralegal Studies
Salt Lake Community College
05-2010
Skills
- Strong organizational skills
- Effective conflict resolution
- Skilled at prioritizing concurrent responsibilities
- Trustworthy in commitments
- Customer relationship management
- Print order management
- Exceptional customer service
- Effective communication
- Strategic issue analysis
- Financial regulations adherence
- Leadership and mentoring
- Workflow management
Timeline
Lead Consultant
FedEx Office
12.2005 - Current
Assistant Manager
Little Caesars
08.2004 - 12.2005
Bachelor of Science - Business Management
University of Utah
Applied Associate of Science - Paralegal Studies
Salt Lake Community College
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