Passionate Nursing Student at Arizona College of Nursing in Tampa, FL, with 8 years of client relations and customer service expertise. Strong foundation in patient care and safety. Exceptional attention to detail and adept at managing patient behaviors effectively. Achieved top customer satisfaction scores and praised for adaptability and communication skills. Committed to continuous learning and growth to enhance patient outcomes and provide exemplary care in the healthcare industry. Eager to leverage diverse skills and dedication to make a positive impact on patient satisfaction and overall well-being.
Hi, I’m
Breille Brown
Riverview,FL
Summary
Overview
9
years of professional experience
1
Certification
Work History
John Hopkins All Children's Hospital
Milk Technician
07.2024 - Current
Job overview
- Prepared and accurately dispensed human milk, specialized infant formulas, and nutritional supplements in a sterile environment according to hospital protocols and patient-specific dietary needs.
- Measured and mixed formula and human milk following detailed nutritional orders from neonatologists, dietitians, and other healthcare providers for pre-term infants, NICU patients, and those with specific medical conditions.
- Ensured proper storage, labeling, and handling of human milk and formula to maintain sterility and prevent contamination.
- Monitored expiration dates, conducted inventory checks, and maintained an organized stock of human milk, formulas, and other nutritional supplies.
- Followed hospital guidelines and strict safety protocols for hygiene, cleanliness, and sanitation in the formula preparation room.
- Collaborated with the neonatal care team, nurses, and dietitians to ensure timely and accurate preparation and delivery of nutrition for all patients.
- Documented preparation, patient records, and any adjustments to feeding plans in the hospital’s system to ensure compliance with healthcare standards and regulations.
- Maintained up-to-date knowledge of nutritional guidelines for infants and premature babies, ensuring best practices in milk and formula preparation.
K&C Management
Direct Support Caregiver
01.2024 - 08.2024
Job overview
- Provided direct care and behavioral support to juveniles with developmental disabilities, including autism, ADHD, and other related conditions, in a group home setting.
- Assisted residents with daily living activities, ensuring a safe and structured environment that promotes growth, independence, and social skills.
- Implemented individualized behavior management strategies and care plans, closely monitoring progress and adapting approaches as necessary.
- Collaborated with multidisciplinary teams, including psychologists, social workers, and educators, to develop and maintain effective support plans.
- Facilitated recreational and educational activities aimed at enhancing life skills, communication abilities, and positive social interactions.
- Documented daily reports on resident behavior, incidents, and progress, ensuring compliance with state and organizational standards.
- Trained in crisis intervention techniques to de-escalate challenging behaviors and ensure the well-being of all residents.
- Supported a person-centered approach that emphasizes respect, dignity, and the individual needs of each resident.
BayCare Health Systems
Mental Health Technician 2
01.2023 - 01.2024
Job overview
- Observed and documented patients’ behaviors, emotional conditions, and concerns for individuals ranging from 5 to 70+ years old, ensuring proper communication with the healthcare team.
- Led patients in therapeutic, recreational, and group activities to encourage positive engagement and improve their mental and emotional well-being.
- Assisted with the admission and discharge process, ensuring patient information and care plans were accurately recorded and updated.
- Monitored vital signs, including pulse, respiration, and temperature, for psychiatric patients, and reported any changes to nursing staff and physicians.
- Provided direct patient care, including bathing, feeding, and dressing patients according to their abilities and care requirements.
- Utilized approved verbal or physical techniques to safely restrain violent or suicidal patients when necessary, while adhering to hospital protocols and ensuring patient safety.
- Served meals and assisted patients with eating, ensuring nutritional intake was met according to dietary guidelines.
- Maintained a clean, safe, and hygienic environment by performing tasks such as changing bed linens and cleaning patient areas.
- Supported patients’ physical activity by participating in group sports and other physical activities to promote wellness.
- Assisted in transporting patients within the hospital or residential care facility, ensuring smooth transitions between departments.
- Developed trusting relationships with patients by demonstrating empathy, active listening, and understanding, fostering a supportive environment.
- Provided crisis intervention and employed de-escalation techniques to manage patient behavior and reduce the need for restraints or emergency interventions.
WOW
Inbound Sales Rep/Sales Support Coach
12.2018 - 10.2022
Job overview
- Remains in compliance with company procedures, packages, and policies while communicating competitive information obtained through customer interaction with the management team
- Maintains the sales leads database, and optimally performs outbound contact associated with the leads to actively acquire new customers
- Embraces company values ensuring communication includes but is not limited to respect, integrity, and ownership
- Assesses individual customer needs and issues to aptly recommend features, benefits, and values of company products.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Exceeded productivity targets and sales goals by 33%.
Starbucks
Supervisor
02.2016 - 11.2018
Job overview
- Led a team of baristas in delivering exceptional customer service in a fast-paced environment, ensuring efficient store operations during shifts.
- Supervised daily store activities, including opening and closing procedures, cash handling, and maintaining accurate inventory levels.
- Trained, mentored, and coached new employees on Starbucks’ product knowledge, customer service standards, and operational procedures to ensure consistent, high-quality service.
- Managed and resolved customer complaints and concerns, ensuring a positive and welcoming experience for all customers.
- Ensured the preparation of beverages and food items met Starbucks’ quality standards, while adhering to health and safety regulations.
- Monitored store cleanliness, organized workstations, and ensured compliance with food safety standards.
- Assisted in scheduling, coordinating staff breaks, and assigning tasks to ensure smooth workflow and optimal labor efficiency during shifts.
- Supported management in reaching sales targets by promoting seasonal products and upselling items to increase revenue.
- Conducted inventory checks, placed orders, and received deliveries to maintain adequate stock of products and supplies.
- Motivated and empowered team members to create a positive work environment, boosting team morale and ensuring customer satisfaction.
Education
Arizona College of Nursing TAMPA, FL
BSN from Nursing Student
University Overview
Key Achievements:
• Perfect Attendance Award: Recognized for maintaining perfect attendance throughout the program, demonstrating commitment, reliability, and punctuality in academic settings.
• Adaptability Award: Awarded for showing flexibility, resilience, and the ability to quickly adapt to new challenges.
Skills
- Employee coaching
- Conflict mediation
- Building Rapport
- Customer Data Confidentiality
- Emotional intelligence
- Family Support and Assistance
- Charting and Clinical Documentation
- Patient Safety Management
- Crisis Intervention
- Vitals Monitoring
- Patient Records Management
- Customer Service
- Coping Techniques
- OSHA Compliance
- Behavior Management
- Clinical Documentation
- Medication Administration
- Knowledge of medical terminology
- Therapeutic communication
- Behavioral Management
- Suicide Prevention
- De-Escalation Techniques
- Patient Assessment
- Training and mentoring
- Policy Enforcement
- Nutritional Preparation
- Sterile Technique
- Inventory Management
Certification
- CPI, 2023
- BLS - American Red Cross, 2023-2025
Timeline
Milk Technician
John Hopkins All Children's Hospital
07.2024 - Current
Direct Support Caregiver
K&C Management
01.2024 - 08.2024
Mental Health Technician 2
BayCare Health Systems
01.2023 - 01.2024
Inbound Sales Rep/Sales Support Coach
WOW
12.2018 - 10.2022
Supervisor
Starbucks
02.2016 - 11.2018
- CPI, 2023
- BLS - American Red Cross, 2023-2025
Arizona College of Nursing
BSN from Nursing Student
Similar Profiles
Dillon MartinezDillon Martinez
Sterile Processing Technician at John Hopkins All Children's HospitalSterile Processing Technician at John Hopkins All Children's Hospital
Monet SimmonsMonet Simmons
Float PCT at John Hopkins All Children's HospitalFloat PCT at John Hopkins All Children's Hospital
Missy DrescherMissy Drescher
Nursing Student / Clinical Rotation Med Surg at HCA Florida, Northside HospitalNursing Student / Clinical Rotation Med Surg at HCA Florida, Northside Hospital