Breion Moses
Detroit,MI
Summary
Motivated job seeker with a track record of success in monitoring performance, delegating work, and motivating team members. Experienced in managing daily operations and facilitating team communication. Collaborative and resourceful committed to identifying needs and delivering innovative solutions. Highly adaptable with strong work ethics and exceptional interpersonal skills. Able to work autonomously while quickly acquiring new skills.
Overview
7
7
years of professional experience
Work History
Rocket Mortgage
Detroit, MI
01.2021 - Current
- Coached and provided feedback for team members to support their professional development.
- Fostered a positive atmosphere that encouraged collaboration among coworkers.
- Evaluated individual team member progress through regular performance reviews.
- Conducted interviews and contributed to hiring decisions during recruitment processes.
- Utilized data analysis to identify and address potential enhancements in departmental operations.
- Designed training modules and led group trainings to enhance understanding of new processes or procedures.
- Utilized document management system to maintain and facilitate efficient organization of company files.
- Assessed department requirements and assigned responsibilities to enhance productivity, setting explicit team objectives that align with company goals and monitoring progress consistently.
- Enhanced team performance and productivity by implementing strategic plans to streamline daily operations. Facilitated weekly staff meetings to evaluate project progress, troubleshoot challenges, and brainstorm viable solutions.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Championed new technologies, enhancing team productivity and service delivery.
Collateral Coordinator
Rocket Mortgage
Detroit, MI
06.2019 - 01.2021
- Prepared documents (Original Note and Mortgage) prior to entering information into the system.
- Maintained strict confidentiality standards while managing sensitive data.
- Reviewed and rectified any inconsistencies or errors in data entry as found in reports.
- Instructed and guided new team members in the implementation of accurate data entry practices.
- Developed long-term strategic partnerships with document custodians through effective communication and relationship building.
- Identified operational improvement opportunities in shipping process.
Account Specialist
Rocket Connections
Detroit, MI
08.2018 - 06.2019
- Addressed customer inquiries by delivering accurate information on products and services.
- Maintained calm and friendly demeanor while de-escalating challenging customer concerns.
- Used probing questions to assess service needs and inputted accurate information into electronic systems.
- Consistently documented all customer interactions for record-keeping.
- Achieved successful results through outbound calling campaigns by effectively showcasing the benefits of new products or services.
- Ensured customer satisfaction through timely follow-up calls to address inquiries.
Customer Service Representative
Pontoon Solutions Inc.
Maumee, OH
04.2017 - 07.2018
- Managed documentation for applicants, interviewees, and hires.
- Ensured a smooth transition for new employees through close collaboration with the HR department.
- Developed and nurtured rapport with hiring managers to gain insights into technical staffing needs.
- Managed candidate communication to uphold engagement levels during the recruitment process.
- Diagnosed and resolved system errors using effective solutions.
- Provided technical assistance to customers via phone, email, and chat support.
- Effectively connected with customers' systems via remote access tools.
Education
Bachelor of Science - Social Work
University of Toledo
Toledo, OH05-2018
Skills
- Computer Proficiency and Microsoft Office
- Documentation And Reporting
- Work Planning and Prioritization
- Attention to Detail
- Collaboration and Teamwork
- Clear Communication
- Decision-making capabilities
- Flexible and Adaptable
Accomplishments
- 2020 Peoples Choice Rock Honors Award Recipient
- 2022 Living Our Culture Rock Honors Award Recipient
Timeline
Rocket Mortgage
01.2021 - Current
Collateral Coordinator
Rocket Mortgage
06.2019 - 01.2021
Account Specialist
Rocket Connections
08.2018 - 06.2019
Customer Service Representative
Pontoon Solutions Inc.
04.2017 - 07.2018
Bachelor of Science - Social Work
University of Toledo
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