Breiona Bankhead
Orlando
Summary
Professional with strong background in managing and optimizing database systems. Proven track record in data security, performance tuning, and disaster recovery. Collaborative team player focused on achieving results and adapting to changing needs. Skilled in SQL, database design, and automation, with reliable and flexible approach to challenges.
Overview
9
9
years of professional experience
Work History
Database Administrator
Florida Department of Health, Orange County
06.2023 - Current
- Provided data-driven insights to support strategic planning and decision-making, contributing to the development of departmental goals and objectives
- Managed and created reports for 8 counties in Florida clinics, providing data-driven insights to inform decision-making and drive business growth
- Successfully onboarded and offboarded team members, ensuring seamless transitions and minimal disruption to operations
- Produced monthly reports using advanced Excel spreadsheet functions.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Designed and implemented TSQL queries for reporting and complex solution development.
Sales and Solutions Messaging Coordinator
Disney Central
10.2018 - 06.2023
- Set up network profiles, security permissions, and file-sharing systems.
- Assisted agents by providing 1:1 coaching, taking over escalating chats, and time management (AUX state, breaks, and lunches)
- Diagnosed and resolved technical communications problems and conducted operational acceptance tests
- Maintain and troubleshoot systems
- Correct hardware, software, and network connectivity issues by diagnosing faults and completing repairs within The My Disney app and website.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
Reservation Manager
Sabre Hospitality Solutions
01.2017 - 01.2019
- Maintained accurate records of bookings on the hotel reservation system and forecasted probable revenue streams.
- Created rate plans and worked with the revenue manager to boost occupancy and average achieves room rate
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking
Education
Associate of Science - Computer Science, Computer Information Technology
Valencia Technical College
Orlando, FL01-2026
Skills
- Database management
- Backup and recovery
- Database monitoring
- Database troubleshooting
- SQL proficiency
- Data audits
Timeline
Database Administrator
Florida Department of Health, Orange County
06.2023 - Current
Sales and Solutions Messaging Coordinator
Disney Central
10.2018 - 06.2023
Reservation Manager
Sabre Hospitality Solutions
01.2017 - 01.2019
Associate of Science - Computer Science, Computer Information Technology
Valencia Technical College
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