Brejae N. Cain
Baltimore,MD
Summary
Dynamic professional with a proven track record in educational and customer service roles, notably at Saint Francis Upward Bound. Excelled in enhancing academic performance through innovative tutoring techniques and strong communication skills. Demonstrated exceptional reliability and organization, significantly improving client satisfaction and operational efficiency. Skilled in conflict resolution and critical thinking, adept at fostering positive outcomes in challenging situations.
Overview
7
7
years of professional experience
Work History
Tutor Counselor
Saint Francis Upward Bound
06.2023 - 08.2024
- Presented tutoring workshops and academic support sessions for small groups.
- Encouraged students to ask questions and participate in discussions.
- Provided feedback on written assignments to improve writing skills and academic performance.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Educated students in the use of various study techniques.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Offered support and strategies for students with learning disabilities to achieve academic success.
- Designed a comfortable tutoring environment conducive to learning.
- Organized group activities to allow students to practice problem-solving skills.
- Monitored and recorded students' progress, providing detailed reports to parents and teachers.
Front Desk Work Study
University of Pittsburgh Greensburg
06.2021 - 04.2024
- Provided peer advising on academic and extracurricular opportunities.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Delivered messages and ran errands.
- Copied, sorted and filed records of office activities and business transactions.
- Supported event planning and execution for campus activities.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, took messages, responded to inquiries, and provided information as needed.
- Managed front desk operations, including greeting visitors and answering phones.
Sky Zone Trampoline Park
05.2022 - 08.2022
- Accurately processing cash and credit card transactions.
- Positively and quickly address customer issues, and help resolve payment discrepancies.
- Operating a point-of-sale system to scan and process payments.
- Provided a positive customer experience with fair, friendly, and courteous service.
- Greeting guests enthusiastically while providing information on services.
- Supervising partygoers and ensuring their safety.
- Actively involved in the overall cleanliness of the park.
Sales Representative
Cutco Cutlery
10.2021 - 01.2022
- Collaborated with the marketing team to create promotional materials for products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Produced sales documents, finalized deals, and filed records.
- Identified customer needs by asking questions and advising on the best solutions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Negotiated pricing contracts with customers to maximize profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant
Dardie's daycare
06.2017 - 08.2018
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the preparation of daycare.
- Completed routine maintenance and repair.
- Planned and implemented engaging activities to encourage creativity and expression.
- Ensured proper supervision of all activities including outdoor playtime.
- Instructed children in basic educational concepts such as numbers, shapes, colors, and letters.
Education
Bachelor's Degree - Psychology, Clinical and Counseling
University of Pittsburgh
04.2024
High School -
Woodlawn High School
05.2020
Skills
- Strong communication skills
- Sound decision-making
- Consistent
- Accurate
- Exceptionally reliable
- Trustworthy
- Organization
- Time Management
- Patience and empathy
- Critical thinking
- Problem-solving skills
- Conflict resolution
- Tutoring techniques
Interests Hobbies Talents
- Music/ Choir
- Film & Movies
- Reading
- Painting
Volunteer Experience
- Pennsylvania Ave, African Methodist Church, Outdoor clean up, After church events
- Harvest fest for children
- Working school dances, like homecoming plans, set up, and working the dance
- Charity Games: Donate and raise money for charity
- Fall into the Streets, Heal Animal Rescue Farm & Sanctuary
- Residence Assistant / Community Assistant, University of Pittsburgh Greensburg
- Intern, Big Brother Big Sisters, 106 N Main St, Greensburg, PA, 15601
- Study Abroad, Northern Ireland
References
- Deborah Stallings, Mentor, 240-401-7737
- Erin Wade, Mentor, 443-762-9537
- Morgan Wright, Mentor, 443-365-1551
- Anne Hienzeroth, Former Employer, 814-421-4510
Honors Awards Memberships
- Selected for the Thurgood Marshall College fund leadership conference and VMB program
- A young adult member on the board for the Christian Education Department
- Dean list freshman year of college
- Completion of Leadership course
- Randi Koeske Scholarship recipient
School Organizations
- High School, Student Government Association, 2017-2020, Vice President, National Honor Society, 2018-2020
- University of Pittsburgh, 2022-2024, Student Government, Senate, Parliamentarian, Vice President, Black Student Union, La Femme, Psych State of Mind
Languages
English
Professional
Accomplishments
- Graduating from the University of Pittsburgh-Greensburg
- Studied Abroad in Northern Ireland. (Dublin, London-Derry/Derry, and Belfast)
Timeline
Tutor Counselor
Saint Francis Upward Bound
06.2023 - 08.2024
Sky Zone Trampoline Park
05.2022 - 08.2022
Sales Representative
Cutco Cutlery
10.2021 - 01.2022
Front Desk Work Study
University of Pittsburgh Greensburg
06.2021 - 04.2024
Assistant
Dardie's daycare
06.2017 - 08.2018
Bachelor's Degree - Psychology, Clinical and Counseling
University of Pittsburgh
High School -
Woodlawn High School
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