Brejana Williams
Colorado Springs,USA
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
self employed
01.2024 - Current
- Swedish
- Deep Tissue
- Neuromuscular
Sr. Patient Access Specialist
UC Health Neurology
04.2022 - 05.2024
- Answered multi-line phones, directing callers to the appropriate party or assisting them directly
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Greeted patients, signed them in, and obtained insurance and other required information
- Provided intake and new patient forms along with office policies and legally required documents
- Processed co-pays and uninsured visit payments in EMR Epic
- Offered patients support and guidance as needed
- Trained and supported multiple new employees to ensure smooth onboarding and efficient front desk operations
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Promoted to Lead
Office Manager
Revolution Rehabilitation
07.2020 - 07.2021
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Served as point of contact for building maintenance issues coordinating repairs promptly
- Medicare Credentialing
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Patient Access Specialist
CSNA
07.2018 - 03.2022
- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits in EMR EPIC.
- Provide patients with support and guidance as needed
- Trained and supported multiple new employees to ensure smooth onboarding and efficient front desk operations
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Front Desk Medical Receptionist
Arthritis Associates
05.2016 - 2018
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Promoted to Referral Coordinator: Checked patient insurance, demographics, and health history to keep records current; assisted patients in completing required medical forms and documentation
- Promoted to Oversight of Infusion Clinic: Managed infusion schedules, ordered supplies, and coordinated daily clinic operations
Education
Massage Therapy (License) -
Colorado Institute of Massage Therapy
Colorado Springs, CO11.2023
Medical Administrative Assistant (Certificate) - undefined
Pima Medical Institute
Colorado Springs, CO04.2016
Skills
- Multi-line Phone Systems
- Medical Receptionist
- Pain management
- Deep tissue massage
- ICD-10
- Trigger point therapy
- Medical Terminology
- Anatomy Knowledge
- Insurance Verification
- EMR Systems
- Medical Scheduling
- HIPAA
- Medical Records
- Incoming/Outgoing Referrals
Certification
- LMT - Licensed Massage Therapist
- CMAA - Certified Medical Adminstrative Assistant
Timeline
Licensed Massage Therapist
self employed
01.2024 - Current
Sr. Patient Access Specialist
UC Health Neurology
04.2022 - 05.2024
Office Manager
Revolution Rehabilitation
07.2020 - 07.2021
Patient Access Specialist
CSNA
07.2018 - 03.2022
Front Desk Medical Receptionist
Arthritis Associates
05.2016 - 2018
Medical Administrative Assistant (Certificate) - undefined
Pima Medical Institute
Massage Therapy (License) -
Colorado Institute of Massage Therapy
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