Brejanae Jackson
Winterville,NC
Summary
Detail-oriented Executive Support Specialist with a proven track record in advanced scheduling and document management. Recognized for maintaining confidentiality and delivering high-quality correspondence while enhancing operational efficiency. Skilled in time management and problem-solving, contributing to seamless workflows in dynamic environments. Career aspirations include leveraging expertise to further streamline executive operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Agent
Nease Personnel
Greenville, NC
02.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented and explained services and products to meet member needs.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Retail Banker
Woodforest National Bank
08.2023 - 03.2024
- Expanded business deposits and loans through internal and external outreach.
- Leads initiatives to enhance customer experience with innovative technology.
- Supported Manager in crafting and executing strategies to enhance customer and business relationships.
- Executed teller responsibilities to ensure accurate financial transactions.
- Facilitated establishment of financial accounts.
- Resolved customer inquiries and issues via phone and in person, ensuring follow-up until resolution.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Developed marketing strategies for branch promotions aimed at increasing customer traffic.
- Attended regular staff meetings in order to stay abreast of changes in banking regulations.
- Adhered to strict security protocols regarding customer information confidentiality.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Monitored suspicious activity within the branch premises ensuring safety of staff members.
Front Desk Supervisor
Hampton Inn
03.2022 - 08.2023
- Enhanced overall customer experience.
- Handled call transfers with efficiency, ensuring callers reach correct staff promptly.
- Addressed problems across multiple teams.
- Optimized staff performance by allocating responsibilities effectively.
- Unified departmental functions to maintain consistent hotel standards.
- Processed client reservations efficiently and accurately.
- Handled transactions with accuracy and speed.
- Streamlined billing operations through meticulous invoice preparation.
- Facilitated company interactions for booking and managing reservations.
- Ensured accurate data management through systematic input of invoices and records.
- Recorded daily income.
- Optimized departmental organization and inventory replenishment.
- Oversee cleanliness procedures to maintain a safe environment.
- Created weekly timetables.
- Oversaw inventory management operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Ensured that all safety regulations were followed at all times.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Guided employees in handling difficult or complex problems.
- Developed policies and procedures related to front desk operations.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Created weekly schedules for front desk staff according to business needs.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Managed guest check-in and check-out procedures, reservations and payments.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Greeted and welcomed guests in a friendly, professional manner.
- Resolved conflicts between customers or staff members in a professional manner.
- Welcomed large volume of guests and improved overall customer service.
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Customer Service Agent
Focus Services & Victra
07.2019 - 01.2021
- Ensured high levels of customer satisfaction.
- Handled resolution of customer concerns efficiently.
- Prepared statements for client accounts.
- Ensured accurate handling of customer payments.
- Engaged cooperatively across all departmental teams.
- Implemented successful advertising strategies for products.
- Enhanced operational efficiency through effective task allocation.
- Handled both inbound and outbound telephone communications.
- Executed order processing and payment tasks accurately.
- Enhanced customer purchases with strategic product recommendations.
- Performed detailed analysis of market trends and consumer preferences.
- Streamlined workflow by handling overlapping responsibilities effectively.
- Ensured efficient workflow by organizing and maintaining systems within the workspace.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
Education
Business Marketing
Pitt Community College
Winterville, NC12-2025
Associate in Applied Science - Entrepreneurship
Pitt Community College
01.2022
High School Diploma -
Penn Foster High School
01.2019
Skills
- Clear Interpersonal Communication
- Skilled at Managing Diverse Social Media Platforms
- Organizational Planning
- Detail-Oriented Task Management
- Appointment Coordination
- Document handling
- Travel Management
- Organizational Operations
Certification
Notary License, 2022
Affiliations
- I enjoy nature walks and hiking, and I have a passion for photography
- I have a strong passion for the arts, particularly in the areas of drama, dance, and music These forms of expression not only inspire creativity, but also enrich our cultural experiences
- I dedicate a significant portion of my free time to volunteering and contributing to my community
- Acquiring proficiency in sign language
References
References available upon request.
Timeline
Member Service Agent
Nease Personnel
02.2025 - Current
Retail Banker
Woodforest National Bank
08.2023 - 03.2024
Front Desk Supervisor
Hampton Inn
03.2022 - 08.2023
Customer Service Agent
Focus Services & Victra
07.2019 - 01.2021
Business Marketing
Pitt Community College
Associate in Applied Science - Entrepreneurship
Pitt Community College
High School Diploma -
Penn Foster High School
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