BreJanee White
Houston,TX
Summary
To join an organization as a effective member of a team where I can use my developed techniques and organization skills for any required task and duty. Core Qualification ability to convey important information correctly and effectively. Ability to listen to and convey details. Proven aptitude in problem-solving. Outstanding communication skills – ability to convince while maintaining professionalism. Microsoft Windows, Data entry Ability to interpret and adhere to office policies and procedures.
Overview
15
15
years of professional experience
Work History
Acquisition Specialist
CINTAS, Professional Uniform And Facility Services
10.2021 - Current
- Maintained organized file management system to promote accessibility.
- Tracked and monitored progress on delivery orders or contracts.
- Reviewed requests for payments under performance-based payment clause.
- Oversaw contractor performance to encourage compliance with contractual standards.
- Conducted research, identifying potential vendors and better pricing options.
- Worked with departments to find new and better items to fulfill diverse needs.
- Maintained documentation for all purchases.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Rep/Lead CSR
HomeTeam Pest Defense
12.2018 - 08.2021
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
ICQA Problem Solving/Process Assistant
Amazon Fulfillment Center
08.2017 - 06.2018
- Responsible for making sure orders went out onto trucks on time
- Researched missing orders
- Processed damaged products
- Conducted inventory checks
- Documented reports to supervisor for quality control
Load Coordinator/Dispatcher
Rombado Trucking, LLC
08.2008 - 06.2017
- Scheduled, executed, and monitored customer-specific freight pickup and delivery orders
- Planned, coordinated, and tracked daily route assignments to drivers, efficiently
- Recorded and maintained all load and tracking data into computerized dispatch system
- Contacted and informed customers about order status and related concerns
- Handled and addressed various delivery and pick-up issues, professionally and effectively
- Documented and communicated work-related information to appropriate personnel.
Education
Bachelor of Science - Radiologic Technology
Cy Fair Collage
Cypress, TX2027
Pharmacy (Pre-Pharmacy)
Sanford Brown Collage
Houston, TX07.2013
Medical Assistant -
Texas Health School
Houston,TX02.2009
Skills
- Managing Multiple Tasks
- Order Processing
- Research
- Spreadsheets
- Customer Account Management
- Problem-Solving Ability
- Recordkeeping Strengths
- Stockroom Procedures
- Data Evaluation
- Documentation
Timeline
Acquisition Specialist
CINTAS, Professional Uniform And Facility Services
10.2021 - Current
Customer Service Rep/Lead CSR
HomeTeam Pest Defense
12.2018 - 08.2021
ICQA Problem Solving/Process Assistant
Amazon Fulfillment Center
08.2017 - 06.2018
Load Coordinator/Dispatcher
Rombado Trucking, LLC
08.2008 - 06.2017
Bachelor of Science - Radiologic Technology
Cy Fair Collage
Pharmacy (Pre-Pharmacy)
Sanford Brown Collage
Medical Assistant -
Texas Health School
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