Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brejanee White

Houston

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

911 Telecommunicator

Houston Emergency Center
08.2024 - Current
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Assisted callers in emergency situations with appropriate information and support.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Data Entry Administrator

CINTAS, Professional Uniform and Facility Services
10.2021 - 08.2024
  • Audited production reports, tracking data entry and processing errors.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Reviewed budget forecasts factoring department staffing and production needs.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Organized and updated databases, records and other information resources.

Customer Service Representative

HomeTeam Pest Defense
12.2018 - 08.2021
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify and resolve issues,as well as using data to mitigate future issues.
  • Answered over 125 in bound customer telephone calls promptly to avoid on-hold wait times.
  • Made over 132 outbound calls daily.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, and special requests.
  • Recommended products to customers, thoroughly explaining details.
  • Processed payments and documents such as invoices, customer reimbursements and statements.
  • Worked with manager and supervisor to plan and coordinate production schedules for 14 technicians.

Process Assistant

Amazon Fulfillment Center
08.2016 - 06.2018
  • Examined over 400 packages for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Load Coordinator/Dispatcher

Rombado Trucking
08.2008 - 06.2017
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Tracked orders and notified customers of status or potential delays.
  • Generated all documentation and information required for customer shipments.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Directed all dispatching, routing and tracking of 4 fleet vehicles.

Education

Associate of Applied Science - Pharmacy Technician

Sanford Brown Collage
Houston, TX
05-2012

Associate of Science - Medical Assistant

Texas Health School
Houston, TX
06.2010

Skills

  • Creative Problem Solving
  • Understanding Customer Needs
  • Customer Account Management
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Accounts Receivable
  • Attention to Detail
  • Schedule Coordination
  • Emergency management
  • Stress tolerance
  • Documentation and reporting
  • Reliability

Timeline

911 Telecommunicator

Houston Emergency Center
08.2024 - Current

Data Entry Administrator

CINTAS, Professional Uniform and Facility Services
10.2021 - 08.2024

Customer Service Representative

HomeTeam Pest Defense
12.2018 - 08.2021

Process Assistant

Amazon Fulfillment Center
08.2016 - 06.2018

Load Coordinator/Dispatcher

Rombado Trucking
08.2008 - 06.2017

Associate of Science - Medical Assistant

Texas Health School

Associate of Applied Science - Pharmacy Technician

Sanford Brown Collage

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Brejanee White