Dedicated professional with a strong background in flooring and appliance installation. Known for delivering high-quality renovations while providing outstanding customer service. Prepared to contribute to operational improvements within a dynamic team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Make Ready Technician/Lead Flooring Installer
Renovations With Bonnie LLC
Columbus, OH
01.2023 - 04.2026
Managed preparation of units for new tenants, ensuring timely completion of tasks.
Conducted thorough inspections to identify maintenance needs and initiate repairs.
Collaborated with team members to streamline renovation processes and enhance efficiency.
Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.
Worked with diverse types of weather and ground conditions.
Installed various types of flooring materials, including hardwood, laminate, tile, and luxury vinyl Planks for diverse clientele.
Performed routine repairs, including plumbing, electrical, and painting tasks to enhance property appeal.
Machine Operator/Assembler
Steel Craft Allegion
Blue Ash, OH
04.2019 - 01.2023
Operated and maintained machinery for assembly of steel components, ensuring adherence to safety protocols.
Assembled products using hand tools and machinery, achieving high-quality standards consistently.
Collaborated with team members to streamline assembly processes, increasing operational efficiency.
Monitored equipment performance and conducted routine maintenance to minimize downtime.
Tig Welder/Spot Welder
Steel Craft Allegion
Blue Ash, OH
01.2017 - 04.2019
Operated TIG welding equipment to fabricate high-quality metal components.
Interpreted technical drawings and blueprints for precise weld placements.
Ensured adherence to safety protocols in all welding operations.
Collaborated with team members to streamline production processes and improve efficiency.
Resolved any identified defects or inconsistencies promptly during the welding process to minimize rework time spent on corrections later on in production stages.
Warehouse Order Picker/Warehouse Shipping Receiver
FedEx:Ground
Kentucky
01.2014 - 01.2017
Operated handheld scanners to accurately track and manage inventory levels.
Collaborated with team members to enhance workflow efficiency during peak operations.
Sorted and organized packages for timely distribution to designated delivery routes.
Maintained cleanliness and safety protocols within warehouse environment consistently.
Inbound Call Center Representative
Spectrum
Blue Ash, OH
01.2011 - 01.2014
Maintained strong relationships with customers, leading to increased repeat business.
Streamlined call processes by identifying inefficiencies and implementing improvements.
Helped train new hires in the outbound call center process, ensuring they were prepared to handle calls effectively from day one on the job.
Achieved performance targets consistently by utilizing persuasive communication skills.
Boosted sales through effective cross-selling of additional products and services.
Demonstrated adaptability in navigating various CRM systems efficiently to optimize data entry accuracy and retrieval speed during calls.
Education
High School Diploma -
Lockland Highschool
Lockland, OH
Skills
Electrical troubleshooting
Appliance installation
Power tool proficiency
Drywall repair
Flooring installation
Window repair
Painting techniques
Certification
EPA Universal , SkillCat - January 19, 2026
Timeline
Make Ready Technician/Lead Flooring Installer
Renovations With Bonnie LLC
01.2023 - 04.2026
Machine Operator/Assembler
Steel Craft Allegion
04.2019 - 01.2023
Tig Welder/Spot Welder
Steel Craft Allegion
01.2017 - 04.2019
Warehouse Order Picker/Warehouse Shipping Receiver
Maintenance Technician/Make Ready Technician/Pool Technician at First Pacific Group Inc.Maintenance Technician/Make Ready Technician/Pool Technician at First Pacific Group Inc.