Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brejona Cole

Irving,TX

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

11
11
years of professional experience

Work History

Admin

FedEx Ground
11.2022 - 05.2025
  • Provides some clerical support to various management and operational functions.
  • Solve and/or escalate customer inquiries and issues.
  • Photocopying, filing, faxing, emailing and answering telephone.
  • Process packages, sort packages to correct location, observe packages for damages.
  • Maintained files and filing, keeping sensitive information confidential.
  • Screened incoming telephone calls, routing to appropriate personnel.

Surveyor

Parkway Construction
Lewisville, Irving, TX
10.2021 - 11.2022
  • Verified accuracy of survey measurements and calculations conducted at survey sites.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Documented survey findings and prepared detailed reports and plats.

FRONT DESK RECEPTIONIST

Comfort Inn & Suites
Dallas, TX
11.2020 - 10.2021
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.

CUSTOMER SERVICE REPRESENTATIVE

NTTA
Plano, TX
03.2018 - 11.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Documented conversations with customers to track requests, problems and solutions.

ADMINISTRATIVE ASSISTANT

Keller Williams Realty
Irving, TX
01.2014 - 09.2020
  • Input all listing information into MLS.
  • Maintain and expand client database; track and execute a mailing schedule.
  • Create marketing materials with agent; assemble pre-listing and listing packets.
  • Respond to phone requests for information; follow up on marketing materials with phone calls.
  • Carry out clerical task – listing support, managing incoming calls, general office duties.
  • Maintained calendars and schedules to set appointments for management team.
  • Maintained files and filing, keeping sensitive information confidential.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Used Microsoft Office Suite to create and revise documents and presentations.

Education

HIGH SCHOOL DIPLOMA - SOME, REAL ESTATE

Ranchview High School
Irving, TX

Real Estate Express

Skills

  • Communication Skills Telephone Shipping Sales Quality Problem Solving Presentations
  • Organizational Skills Marketing Material Managing Team Building General Office Duties Filing
  • Excellent Detail Oriented Database Customer Care ExcellentProblem Clerical Analytical Skills, TypeExcellent Customer Service Skills
  • Administrative, Time Management Microsoft Publisher Microsoft Excel Microsoft PowerPoint Microsoft Word
  • FaxingComplaint Handling Time Management
  • Solving And Analytical Skills Customer Service

Timeline

Admin

FedEx Ground
11.2022 - 05.2025

Surveyor

Parkway Construction
10.2021 - 11.2022

FRONT DESK RECEPTIONIST

Comfort Inn & Suites
11.2020 - 10.2021

CUSTOMER SERVICE REPRESENTATIVE

NTTA
03.2018 - 11.2020

ADMINISTRATIVE ASSISTANT

Keller Williams Realty
01.2014 - 09.2020

HIGH SCHOOL DIPLOMA - SOME, REAL ESTATE

Ranchview High School

Real Estate Express

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