Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Brejuana Barreras

Jacksonville,FL

Summary

A personable and dedicated Customer Service Representative. A Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. A Hardworking employee with excellent customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Secretary, Lawn Service Worker

Word of Mouth Lawn Service
Jacksonville, FL
02.2019 - 01.2024

Secretary (Family Owned)

  • Handled administrative tasks such as maintaining records including invoices, payments and contracts for both commercial and residential
  • Managed weekly schedules and kept records for production, inventory, income, and expenses.
  • Call and confirm weekly appointments and or property surveys for estimates and quotes needed to begin or continue service
  • Responded to customer inquiries via email, telephone, or text in a polite and professional manner.
  • Identified and targeted business opportunities from new and existing clients.

Lawn service worker(Family Owned)

  • Answered customer inquiries regarding services and products.
  • Performed regular maintenance on tools, machines, and equipment used in providing services in order to prevent breakdowns and service delays.
  • Ensured that all safety protocols were followed at all times when operating machinery or working with hazardous materials.
  • Performed daily tasks with power equipment such as mowers, trimmers, blowers and other tools safely and efficiently.
  • Inspected properties before beginning work to identify existing issues or special requirements.
  • Provided estimates to potential clients based on their individual needs.
  • Developed and implemented a comprehensive lawn care plan tailored to each customer's needs.

Food Service Worker,Customer Service Cashier

UF Shands Hospital
Jacksonville, FL
06.2018 - 02.2019

Food Service Worker

  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Served meals to customers in a friendly and courteous manner.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.

Customer Service Cashier

  • Greeted customers and provided friendly customer service, as well as responding to informational request
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers, collected credit card and cash payments to complete transactions for customers, handled refunds and discrepancies according to policy and counted tills at the beginning and ending of each shift
  • Stocked/Restocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained clean and orderly checkout areas by sweeping and mopping floors, sanitizing register belts, emptying trash cans and organizing snack racks and cold goods area.

Floor Manager, Line Cook

Frank H. Peterson
Jacksonville, FL
08.2013 - 06.2017

Front of the House Floor Manager

  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Delegated work to staff, setting priorities and goals.
  • Inspected dining, serving areas and restrooms for cleanliness and proper setup.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted staff by serving food and beverages or bussing tables.

Line Cook

  • Followed proper food handling methods and maintained correct temperature of food products.
  • Prepared dishes in fast-paced environment working efficiently with teammates
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Restocked food items throughout shift and assisted in washing vegetables or butchering meat when needed.

Education

Culinary program - Culinary And Hospitality

Frank H. Peterson Academy of Science And Technology
Jacksonville, FL
06.2017

Skills

  • People Oriented
  • Strong verbal and Communication skills
  • Essential hospitality, organizational, leadership and prioritization skills
  • Problem analysis, use of judgment and ability to efficiently solve problems
  • Complaint Resolution
  • Conflict Resolution

Affiliations

  • Graduated as Captain of my Police Explorers class- April, 2012 to July, 2014
  • Achieved OSHA 10 Safety Training, OSHA HAZWOPPER and NCCER Core Curriculum Certifications

Certification

  • Culinary Arts
  • Serv Safe Certification
  • Safe Staff (Food Handlers) Certification
  • OSHA 10 Safety Training
  • OSHA HAZWOPPER First Responder Certification
  • NCCER Core Curriculum Certification
  • Environmental Services
  • Janitorial Services

Timeline

Secretary, Lawn Service Worker

Word of Mouth Lawn Service
02.2019 - 01.2024

Food Service Worker,Customer Service Cashier

UF Shands Hospital
06.2018 - 02.2019

Floor Manager, Line Cook

Frank H. Peterson
08.2013 - 06.2017

Culinary program - Culinary And Hospitality

Frank H. Peterson Academy of Science And Technology
  • Culinary Arts
  • Serv Safe Certification
  • Safe Staff (Food Handlers) Certification
  • OSHA 10 Safety Training
  • OSHA HAZWOPPER First Responder Certification
  • NCCER Core Curriculum Certification
  • Environmental Services
  • Janitorial Services
Brejuana Barreras