Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Bre'l Amos

Bre'l Amos

Houston,Tx

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance patient care coordinator

My Houston Surgeons
02.2022 - 01.2024
  • Maintains surgeon's schedules by adding procedures/surgeries to all pertinent calendars
  • Contacts surgical facilities to post and send orders, follows facilities scheduling protocol, obtains quotes for facility and anesthesia fees, and confirms surgery the day before
  • Coordinates surgery dates with other surgeons PCC's and books accordingly
  • Monitors surgeon's schedules daily to assess if appointments need to be moved, any errors in scheduling, or appointments that may need additional information
  • Communicates with front desk and surgeons daily
  • Schedules appointments for insurance patients from all consultations to include but not limited to building rapport with patients, discussing insurance fees and educating patients on procedures
  • Maintains applicable surgery spreadsheets updating daily and ensures appropriate surgeries have been documented to calculate surgeries scheduled.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Office Manager

JMC HEALTHCARE SERVICES
08.2019 - 02.2022
  • Distributes/collects the intake paperwork for both follow up and new patients
  • Completes all patient billing and medical coding
  • Corresponds with insurance companies to ensure smoothing medical claims processing.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Property Concierge

The Farrington At Tanglewood
08.2020 - 11.2021
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Education

Bachelor of Science - Healthcare Administration

Texas Southern University
Houston, Tx
12.2021

Skills

  • Research/Presentation
  • Business Development
  • Patient Relations
  • Medical billing
  • Medical coding
  • Marketing Strategy
  • Attention to detail
  • HIPAA Compliance
  • Insurance Verification
  • Payment Collection
  • Organizational Standards
  • Healthcare Operations
  • Patient Flow Management
  • Patient Care Coordination
  • Appointment Scheduling
  • Filing and Recordkeeping
  • Medical Terminology
  • Patient Confidentiality

Certification

  • Microsoft Office Specialist Certification
  • Cultural Competencies in Emergencies Certification: South Central Public Health Training Center
  • Improving your communication skills Certification: South Central Public Health Training Center

Languages

English
Native or Bilingual
Turkish
Elementary

Timeline

Insurance patient care coordinator

My Houston Surgeons
02.2022 - 01.2024

Property Concierge

The Farrington At Tanglewood
08.2020 - 11.2021

Office Manager

JMC HEALTHCARE SERVICES
08.2019 - 02.2022

Bachelor of Science - Healthcare Administration

Texas Southern University
  • Microsoft Office Specialist Certification
  • Cultural Competencies in Emergencies Certification: South Central Public Health Training Center
  • Improving your communication skills Certification: South Central Public Health Training Center
Bre'l Amos