Brelyn Parker
Columbia,SC
Summary
Motivated and detail-oriented professional with a strong foundation in customer service, administrative support, and problem-solving. Skilled in benefits enrollment, employee support, HR inquiries, and record management. Eager to leverage transferable skills to enhance operational efficiency, foster employee engagement, and drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Combined Insurance
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Guided customers on claims processes and addressed service-related issues.
- Directed transfers to the PFP sales team, contributing to increased Annualized Premium Volume (APV) revenue.
HR Solutions Customer Service Contractor
Populus Group
08.2023 - 01.2024
- Addressed employee requests, achieving a consistent First Call Resolution (FCR) rate and improving satisfaction scores.
- Maintained detailed records of employee interactions, ensuring proper follow-up and resolution of issues.
- Managed Tier-1 inquiries on payroll, timesheets, benefits, and tax forms.
- Enrolled employees in medical and voluntary benefits, enhancing employee experience.
- Recognized for delivering exceptional service with consistent 5-star satisfaction ratings.
E-Commerce Assistant
JMT Supply Company
11.2020 - 08.2022
- Conducted thorough market research to identify trends and opportunities for future growth in the e-commerce sector.
- Provided seamless administrative support, balancing inventory trends and customer demand.
- Photographed merchandise and prepared written descriptions of items for sale on company website.
- Provided exceptional customer service through prompt response times, accurate information, and empathetic communication skills.
Education
Bachelor of Arts - Film & Media
Georgia State University
Atlanta, GA07-2020
Skills
- Benefits Enrollment
- Administrative Support
- Attention to Detail
- Communication
- Empathy
- Customer Service
- Record Keeping
- HRIS (PeopleSoft, ServiceNow)
- Team Collaboration
- Microsoft Office Suite
Certification
Associate Professional in Human Resources (aPHR) | Expected January 2025
Timeline
Customer Service Representative
Combined Insurance
01.2024 - Current
HR Solutions Customer Service Contractor
Populus Group
08.2023 - 01.2024
E-Commerce Assistant
JMT Supply Company
11.2020 - 08.2022
Associate Professional in Human Resources (aPHR) | Expected January 2025
Bachelor of Arts - Film & Media
Georgia State University
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