Bre Moanea Dotson
AURORA,CO
Summary
Proven achiever with extensive experience in project management and customer support, notably at 24/7 Intouch. Excelled in delivering high-quality solutions, leading to increased client satisfaction and repeat business. Skilled in active listening and proficient in software, consistently exceeding performance metrics. Demonstrated adaptability and teamwork, driving positive outcomes and operational excellence.
Overview
11
11
years of professional experience
Work History
Freelancer
TFULA ATTIRE
Denver, CO
06.2019 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
Sorter
Unique Thrift Stores
Aurora, CO
01.2017 - 05.2019
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Customer Service Representative
24/7 Intouch
Aurora, CO
11.2013 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Behavioral Science - Addiction Counseling
Ashford University
San Diego, CAHuman Resources - Office Management
Everest College - Colorado Springs
Colorado Springs, CO06.2014
Skills
- Customer Support
- Project Management
- Virtual Assistance
- Proficient in Software
- Bookkeeping Services
- Teamwork and Collaboration
- Problem-Solving
- Active Listening
Timeline
Freelancer
TFULA ATTIRE
06.2019 - Current
Sorter
Unique Thrift Stores
01.2017 - 05.2019
Customer Service Representative
24/7 Intouch
11.2013 - 02.2015
Behavioral Science - Addiction Counseling
Ashford University
Human Resources - Office Management
Everest College - Colorado Springs