Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Bren Donohue

Delmar,NY

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and product knowledge. At The Wine Reserve, excelled in problem-solving and product education significantly contributing to a welcoming store environment. Skilled in cash register operation and possessing excellent people skills, consistently prioritized customer needs and desires.

Overview

15
15
years of professional experience

Work History

Sales Associate

The Wine Reserve
05.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Ability to learn about and educate customers on new and existing products.
  • Work and managed the storefront on my own gave ability to trouble shoot problems as they occured.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Empire Wine
03.2012 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Upstate Wine and Spirits
11.2009 - 02.2012
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Education

Associate Of Arts And Sciences - History

Hudson Valley Community College
Troy, NY
2008

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Flexible Schedule
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing
  • Product Sales

Timeline

Sales Associate

The Wine Reserve
05.2015 - Current

Sales Associate

Empire Wine
03.2012 - 01.2016

Sales Associate

Upstate Wine and Spirits
11.2009 - 02.2012

Associate Of Arts And Sciences - History

Hudson Valley Community College

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Bren Donohue