Bren Hodgdon

Merchandiser

DPI

05.2023 - 02.2024

Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Answered customer questions regarding store merchandise, department information, and pricing.

Nutrition Manager

Fred Meyer

03.2020 - 10.2022

Optimized inventory management systems to reduce costs without compromising the quality or variety of food offerings.
Utilized data analysis techniques to identify patterns in client feedback, driving targeted improvements in both services offered and team performance metrics.
Established a supportive environment that encouraged open communication among team members, fostering collaboration in daily operations.
Facilitated strong relationships with vendors, ensuring timely deliveries and negotiating favorable pricing on high-quality ingredients.
Promoted a culture of continuous improvement within the nutrition team, striving for excellence in all aspects of service delivery.

Grocery Clerk

Fred Meyer

09.1999 - 05.2012

Stocked shelves and organized merchandise displays for easy retrieval.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Pleasantly greeted customers and provided prompt and courteous service.
Assisted customers by finding items quickly to boost store satisfaction rates.
Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Communicated with customers and staff politely and professionally to uphold store standards.
Addressed customer complaints and concerns, providing mutually beneficial solutions.
Collaborated with team members to meet daily objectives and maintain smooth store operations.
Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
Removed trash, swept, and mopped floors for professional appearance.
Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
Retrieved items for customers and verified prices.
Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
Contributed to increased sales performance by stocking shelves in a visually appealing manner.
Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
Operated cash register to accurately process and record customer payments.
Conducted inventory checks to prevent stock shortages, ensuring product availability.
Maintained clean and inviting store environment, contributing to enhanced customer experience.
Conducted daily cleaning tasks to maintain hygienic shopping environment.
Enhanced store security by monitoring for shoplifting and implementing preventative measures.
Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
Trained new employees in store procedures and customer service standards, maintaining high service levels.
Assisted customers in locating products, enhancing shopping experience.
Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
Promoted weekly specials to customers, boosting sales of targeted products.
Provided product recommendations and advice, increasing sales of promoted items.
Streamlined checkout process, reducing wait times and improving customer feedback.
Increased efficiency in stock management by organizing products according to popularity and seasonality.
Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
Handled customer complaints with empathy and efficiency, restoring customer confidence.
Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
Implemented energy-saving measures in store, reducing operational costs.
Managed return process for unsatisfied customers, ensuring positive resolution.
Improved customer satisfaction with prompt and accurate checkout service.
Assisted in setting up displays for seasonal promotions, attracting customer interest.
Worked with floor team and managers to meet wide range of customer needs.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Handled cash with high accuracy and took care to check bills for fraud.
Performed cash, card, and check transactions to complete customer purchases.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Processed refunds and exchanges in accordance with company policy.

Summary

Overview

Work History

Merchandiser

Nutrition Manager

Grocery Clerk

Education

N/A - Administration of Justice

Associate Of Applied Science - Wildlife Management

Diploma - Business

Skills

Timeline

Merchandiser

Nutrition Manager

Grocery Clerk

N/A - Administration of Justice

Associate Of Applied Science - Wildlife Management

Diploma - Business

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