Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Moreno Cersosimo

Pocatello,ID

Summary

General Manager with 5+ years in retail, leadership, team development, and operations. Strong ability to boost customer satisfaction, manage budgets, and implement strategic improvements. Skilled in leading and motivating cross-functional teams to achieve set goals.


Overview

4
4
years of professional experience

Work History

General Manager

Big Deal Outlet
10.2024 - Current
  • Monitored daily operations to ensure adherence to company standards and policies.
  • Trained and mentored staff on customer service techniques and product knowledge.
  • Enhanced visual merchandising displays to improve customer engagement and sales potential.
  • Coordinated staff schedules to optimize coverage during peak business hours.
  • Resolved customer complaints effectively, improving overall satisfaction ratings.
  • Analyzed sales trends to inform strategic decisions for promotional campaigns.
  • Collaborated with upper management on operational improvements and efficiency initiatives.
  • Increased store revenue by implementing effective sales strategies and promotions.

Assistant Store Manager

Big Deal Outlet
03.2021 - 11.2022
  • Assisted in daily store operations, ensuring efficient workflow and adherence to company policies.
  • Supported staff training initiatives, enhancing team performance and customer service skills.
  • Monitored inventory levels, contributing to accurate stock management and replenishment processes.
  • Implemented visual merchandising strategies, optimizing product displays to enhance customer engagement.
  • Resolved customer inquiries effectively, fostering positive relationships and improving satisfaction rates.
  • Collaborated with management on promotional campaigns, driving sales through strategic product placement.
  • Developed scheduling plans for staff shifts, ensuring adequate coverage during peak business hours.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

Bachelor of Science - Business Management With A Minor in Marketing

Brigham Young University
Rexburg
12-2028

Pathways Connect Certificate - Business Managment

Byu Pathway Worldwide
Remote
06-2021

High School Diploma -

Northridge High School
Layton
06-2020

Skills

  • Leadership and team building
  • Problem resolution
  • Customer relations
  • Administrative skills & Expense control
  • Schedule management & Labor cost controls
  • Performance improvement
  • Project management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

General Manager

Big Deal Outlet
10.2024 - Current

Assistant Store Manager

Big Deal Outlet
03.2021 - 11.2022

Bachelor of Science - Business Management With A Minor in Marketing

Brigham Young University

Pathways Connect Certificate - Business Managment

Byu Pathway Worldwide

High School Diploma -

Northridge High School

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