Brena Heiser

The Payment Operations Specialist is responsible for processing member transactions and provide backup as necessary in all finance areas and give support to branches as directed.

Essential functions:

• Utilize multiple systems and programs to conduct member transaction processing in a manner which results in timely and accurate posting of transactions.

• Review and approve mobile deposits.

• Process ATM POS exceptions.

• Process wire transfer requests in accordance with company policy.

• Mortgage funding.

• Process bi-weekly payroll.

• Process ACH transactions for other Greater Nevada Companies.

• Assist with management reports as directed.

• Participation in DNA release committee meetings and test functionality of system updates in areas of responsibility.

• Process CRB transfers daily.

• Process Payment reversals.

•Participate in process improvement discussions, including identification of areas for improvement and resolution recommendations.

• Enhanced transaction accuracy with thorough attention to detail and consistent monitoring of account activities.
• Streamlined payment operations by implementing efficient processes and procedures.

• Promoted language development skills through reading and storytelling.
• Engaged with children on individual basis to build positive relationships.
• Planned and guided age-appropriate tasks like reading, art's and crafts.
• Provided developmentally appropriate activities for children.
• Implemented daily routine to maintain structure and stability

• Assisted customers with banking needs and inquiries.
• Processed customer transactions promptly, minimizing wait times.
• Educated customers on use of banking website and mobile apps.
• Maintained friendly and professional customer interactions.

• Organized legal filing system to maximize efficiency.
• Sorted legal documents, filing and case materials in clear, orderly systems.
• Communicated with law firms and paralegals to gather information for lawsuits.

• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Coordinated with catering staff to deliver food services for special events and functions.
• Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
• Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.