Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brena Kuhns

Dieterich,IL

Summary

Proactive Front Office Manager with extensive experience in financial transactions, invoice processing, and staff scheduling. Successfully minimized payment discrepancies, resolved guest complaints, and streamlined accounts payable and receivable processes. Bringing strong skills in credit reviews, customer service, and managing high-stress situations to drive operational excellence.

Overview

9
9
years of professional experience

Work History

Front Office Manager

Teutopolis Auto Repair
07.2022 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed accurate and timely processing of over 100 invoices per month.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Conducted thorough credit reviews for new customers, mitigating risk while supporting sales growth initiatives.
  • Streamlined accounts payable processes by implementing efficient invoice management and payment systems.

Bartender

Harry's Tavern
08.2018 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Customer Service Representative

Patterson Technology Center
04.2016 - 09.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in cross-product training to improve overall customer satisfaction across company.

Education

No Degree - Business Management

Lakeland Community College,
Mattoon, IL

Skills

  • Scheduling and calendar management
  • Credit and collections
  • Issue handling
  • Oral and writing communication

Timeline

Front Office Manager

Teutopolis Auto Repair
07.2022 - Current

Bartender

Harry's Tavern
08.2018 - 05.2022

Customer Service Representative

Patterson Technology Center
04.2016 - 09.2017

No Degree - Business Management

Lakeland Community College,

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Brena Kuhns