BRENAAYA PATTERSON

• Dispatched and coordinated work orders with technicians and branches for door installation and repair services, ensuring timely and accurate scheduling.

• Processed and verified service requests, maintaining precise customer and work order data using SAP and Astea.

• Managed high-volume calls and email support, processing hundreds of customer inquiries weekly to address service requests, schedule appointments, and resolve issues.

• Processed credit card authorization holds and communicated with customers with a challenging financial history.

• Managed collections and billing processes, including 100+ calls to obtain credit card information and process payments for customer orders
• Leveraged Salesforce and Excel to organize and track customer data, ensuring accurate payment records and streamlined workflows
• Conducted outbound sales and marketing initiatives to promote company events, contributing to a 15% increase in engagement and revenue

• Supported AT&T customers by addressing account inquiries, managing billing issues, and processing payments with 98% accuracy
• Conducted inbound sales calls to promote AT&T products and services, achieving sales targets and driving customer retention
• Maintained comprehensive knowledge of AT&T's offerings, ensuring customers received accurate and timely information about services and promotions

• Assisted clients with unemployment benefits, managing 150+ daily inquiries and guiding them through eligibility and application processes
• Conducted detailed account reviews and benefit assessments, ensuring compliance with state regulations
• Delivered reliable customer service and administrative support, earning recognition for problem-solving and attention to detail