Brenae Stephens
Garland,TX
Summary
Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.
Overview
5
5
years of professional experience
Work History
Call Center Representative
McKesson Specialty Health
Irving, TX
02.2023 - 11.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Managed customer requests, order entry, and basic cross-selling duties. Place orders and educate customers about the basic products and services available to them. Work with a sense of urgency and organization to ensure the correct order is placed in accordance with distribution center deadlines.
- Research and process credits to customers for stocked returns, damages, and other issues.
- Respond to basic customer inquiries regarding products, pricing, and basic back orders reports in a timely manner.
Customer Service Representative
Amazon
Dallas, TX
07.2021 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
Chime
Dallas, TEXAS
02.2020 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
BRYAN ADAMS HIGHSCHOOL
Dallas, TX06-2015
Skills
- Call logging
- Call handling
- Complaint resolution
- Account updating
- Problem-solving skills
- Customer service
- Proficient in [software]
Timeline
Call Center Representative
McKesson Specialty Health
02.2023 - 11.2024
Customer Service Representative
Amazon
07.2021 - 12.2022
Customer Service Representative
Chime
02.2020 - 05.2021
High School Diploma -
BRYAN ADAMS HIGHSCHOOL
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