Brenae Anderson
Atlanta,GA
Summary
Dynamic Senior Manager with expertise in Coaching Services, Marketing Strategy, and Team Development. Skilled in driving business growth through market analysis, data-driven outreach campaigns, and strategic performance optimization. Proven track record of leading high-performing teams, cultivating a collaborative culture, and delivering impactful client engagements. Adept at leveraging marketing insights to generate demand, optimize pipeline inflow, and improve service adoption. Seeking new opportunities with a growth-oriented company where leadership, innovation, and a blend of coaching and marketing expertise can deliver measurable results.
Overview
14
14
years of professional experience
Work History
Senior Manager, Coaching and Training Services
Athenahealth
10.2023 - Current
- Conduct comprehensive market analysis to define the addressable market for coaching services, designing and executing targeted outreach campaigns that generate demand and significantly increase service adoption.
- Analyze marketing campaign data to establish and track key performance indicators (KPIs), driving a substantial increase in pipeline inflow and continuously optimizing campaign strategies for maximum effectiveness.
- Monitor and evaluate department performance through operating metrics and KPIs, identifying areas for improvement and implement strategies that consistently exceed departmental goals and objectives.
- Collaborate with cross-functional teams to support key organizational and departmental initiatives aimed at driving clinical success and improving overall performance outcomes.
- Lead recruitment, onboarding, and professional development initiatives for new hires, ensuring seamless staffing transitions and fostering a high-performing, engaged team that delivers sustained results.
- Develop and mentor a team of 12+ high performing Subject Matter Experts (SMEs), ensuring deep subject-matter expertise and fostering a culture of continuous learning and performance optimization.
- Implement a continuous professional development plan to ensure mastery of relevant content knowledge driving team performance, and consistently delivering high-quality outcomes for clients.
Manager, Coaching and Training Services
Athenahealth
10.2020 - 10.2024
- Developed a team of 5+ Subject Matter Experts, resulting in 27% increase in productivity through targeted coaching, skill-building initiatives, and streamlined team processes.
- Successfully managed multiple concurrent client engagements, ensuring clear documentation of expectations, deliverables, and timelines, while maintaining effective communication with key stakeholders and consistently exceeding client satisfaction goals.
- Regularly communicated progress and identified potential roadblocks to executive management and key stakeholders, offering actionable recommendations to mitigate risks and ensure on-time, on-budget project delivery.
- Supported the Associate team in managing customer escalations, custom engagements, and proactive interventions, scoping and synthesizing findings into clear, actionable deliverables for clients.
- Demonstrated competency in product knowledge by presenting Coaching services and offerings at large-format customer events, including User Groups, webinars, etc.
Associate, Coaching and Training Services
Athenahealth
02.2015 - 10.2020
- Delivered coaching calls using analysis of end user improvement opportunities and making actionable recommendations on complex configurations, workflows, and best practices.
- Led classroom style End User trainings and provided onsite support to clinic/practice staff during Implementation.
- Assessed client performance metrics through adoption of product and services.
- Diagnosed and addressed client problems, and developed innovative solutions to issues that arise during the coaching support process.
Commercial Credit Card Specialist
SunTrust Bank
09.2012 - 12.2014
- Handled inbound and outbound calls from SunTrust clients, third-parties and internal departments
- Assessed credit risk and analyzed financial statements
- Provided effective, accurate and quality operational and technical support for various SunTrust online product and systems
- Performed administrative and maintenance functions to troubleshoot operations and technical problems
Assistant Store Lead
TMX Finance
06.2011 - 08.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Accounting And Finance
Georgia State University
Atlanta, GA05.2014
Skills
- Cross-functional team development
- Strategic planning
- Operations management
- Data analytics with multi-platform proficiency (Tableau, Salesforce Lightning, Gainsight, Qualtrics, Microsoft Tools etc)
Timeline
Senior Manager, Coaching and Training Services
Athenahealth
10.2023 - Current
Manager, Coaching and Training Services
Athenahealth
10.2020 - 10.2024
Associate, Coaching and Training Services
Athenahealth
02.2015 - 10.2020
Commercial Credit Card Specialist
SunTrust Bank
09.2012 - 12.2014
Assistant Store Lead
TMX Finance
06.2011 - 08.2012
Bachelor of Science - Accounting And Finance
Georgia State University
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