Brenah Curtis
Munnsville,NY
Summary
Offering strong commitment to teamwork and customer satisfaction, eager to learn and develop in a fast-paced hospitality environment. Brings the ability to quickly grasp industry standards and implement effective service strategies. Ready to use and develop organizational and leadership skills in the Flight Attendant role.
Friendly and organized with excellent interpersonal skills and a positive, upbeat approach.
Overview
3
3
years of professional experience
Work History
Bartender
Good Nature Brewery
01.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Provided exceptional customer service with a friendly demeanor, attentive listening skills, and prompt assistance when needed.
- Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining consistent quality of service across shifts.
Receptionist
Community Memorial Hospital
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- I'd like to point out that I've corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Server Shift Leader
Colgate Inn
08.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performance.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Arts - Psychology
SUNY Polytechnic Institute
Utica, NY05-2024
High School Diploma -
Madison Central School
Madison, NY06-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Complex Problem-solving
- Handling difficult customers
Languages
Spanish
Elementary
Timeline
Bartender
Good Nature Brewery
01.2025 - Current
Receptionist
Community Memorial Hospital
09.2023 - Current
Server Shift Leader
Colgate Inn
08.2022 - 05.2023
Bachelor of Arts - Psychology
SUNY Polytechnic Institute
High School Diploma -
Madison Central School
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