BreNay Payne Hicks
Washington,DC
Summary
Dynamic and dedicated professional with extensive experience at Dollar Tree Distribution Center, excelling in customer service and cash handling. Proven ability to foster relationships, ensuring repeat business while maintaining a balanced cash drawer. Skilled in training and onboarding, demonstrating strong work ethic and clear communication to enhance team collaboration and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier
Dollar Tree Distribution Center
Suitland, MD
02.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Operation Associate
GoPuff
Washington, DC
09.2020 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Followed shipping and receiving procedures for goods and materials.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Security
CSC Security
Hyattsville, MD
03.2017 - 01.2023
- Assigned application access, security roles and permissions.
- Worked closely with security personnel to identify and handle potential security threats, ensuring passenger safety.
- Enhanced network security through proactive risk assessments and implementation of robust security measures, protecting company data from potential breaches.
- Ran security checks on visa applicants to uncover criminal records.
- Maintained proper functioning of all security equipment.
Education
06.2009
Graduation 2nd honors of my class!!!
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Proficient in software
- Credit and cash transactions
- Honest and dependable
- Ordering and stocking
- Training and onboarding
- Data entry
- Empathy and patience
- Clear communication
- Organizational growth
Timeline
Cashier - Dollar Tree Distribution Center
02.2024 - 12.2024
Operation Associate - GoPuff
09.2020 - 12.2023
Security - CSC Security
03.2017 - 01.2023
Spingarn STAY High School - ,