Brenda Aaron-Rivera
Project Management
St. Augustine,FL
Summary
Operations and program management professional with a proven track record in leading cross-functional teams and project success for over thirty years. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
33
33
years of professional experience
Work History
Florida Real Estate Agent
EXP Real Estate Company
09.2024 - Current
Code Compliance Field Operations Supervisor
Miami-Dade County Building & Regulation Department
02.2015 - 03.2023
- Managed Field Inspectors daily operations to ensure timely delivery and client satisfaction
- Enhanced team productivity by implementing efficient work procedures and optimizing daily inspection
- Developed training materials and facilitated onboarding processes for new hires, improving overall team performance
- Coordinated field operation teams and statistics during natural disasters
- Created and implemented Standard Operating Procedures (SOP's)
- Supervised teams of Inspectors, maintaining high-quality work standards and promoting safe practices
- Worked closely with Commissioners in changing laws to enhance the quality of life for the community
- Represented and defended the Building & Regulation Department at Special Master and Appeal Hearings
- Created case synopsis for the County Attorney’s office to request Civil Action against non-compliant violators
- Reviewed all liens, remediations and court hearing case submissions for accuracy and SOP standards
- Responsible for allocating resources effectively, minimizing downtime and maximizing productivity
- Performed employee performance assessments through regular evaluations, providing constructive feedback to promote growth and individual improvement
- Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork, collaboration and Department moral
- Negotiated contracts with vendors for equipment procurement, achieving cost savings without sacrificing quality or service levels
- Streamlined communication between departments, fostering collaboration and efficient problem-solving
- Prepared regulatory reports, ensuring timely submission and accurate performance data
- Simplified internal processes by identifying deficiencies and recommending procedural changes
- Served as a subject matter expert during internal audits, providing valuable insight for improvements
Code Compliance Officer & Lead
Miami-Dade County Building & Regulation Department
03.1995 - 02.2015
- Conducted thorough investigations documenting findings and recommending corrective actions as needed
- Reduced violation occurrences by implementing effective monitoring systems
- Collaborated with other Departments to ensure consistent adherence to codes and regulations
- Reviewed construction plans and zoning plats to maintain a high level of quality assurance
- Resolved conflicts between parties involved in code compliance disputes through effective mediation
- Issued warning and citations for violations of the Miami-Dade County codes
- Prepared and maintained case file evidence in support of legal actions taken
- Evaluated and submitted cases for Liens & Civil Actions
Code Compliance Clerk/Supervisor
Miami-Dade County Building & Regulation Department
03.1992 - 01.1995
- Increased efficiency by streamlining filing systems and organizing important documents
- Improved customer satisfaction by promptly answering inquiries and providing information
- Collaborated with team members to complete tasks efficiently and meet deadlines
- Enhanced office organization with regular maintenance of files, records, and supplies inventory
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation
- Procurement of office supplies and materials
- Provided meeting support by taking minutes and dictations
- Input data into spreadsheets and databases
- Prepared hearing rooms and case documents for Special Master Hearings
- Supported internal and external audits, resulting in streamlined processes and timely resolution of audit findings.
Education
Associate of Arts - Public Administration and Services
Miami Dade College
03.2014
Skills
- Customer Relationship Development
- Project Management
- Logistics Management
- Dynamic Training
- Coaching
- Public Speaking
- Operations
- Strategic Planning
- Workflow Planning
- Quality Assurance
- Administrative Oversight
- Budgeting
- Marketing
- Sales
- Property valuation
- Contract negotiation
- Customer service
- Regulatory compliance
- Networking skills
- Training development
Accomplishments
- Developed and initiated a compliance project that saved Miami-Dade County operation costs and helped achieve quicker violation compliance. Miami-Dade County was given the 2021 National NACo award for this project
Training And Certificates
- Florida Real Estate License, 09/2024
- First Responder & Emergency Management, Florida Emergency Management Agency, FEMA, 10/2017
- Certified Manager Training, Florida Emergency Management Agency, FEMA, 11/2016
- Insurance License: Life, Health & Annuities, Miami Dade College, 09/2014
- Associate of Arts: Public Administration and Services, Miami Dade College, 03/2014
- Accredited Claims Adjuster (ACA), Miami Dade College, 06/2006
- Florida Association of Code Enforcement (FACE), University of Central Florida, 10/2003
- Supervisor Certification Program, Miami Dade College, 05/1997
Timeline
Florida Real Estate Agent
EXP Real Estate Company
09.2024 - Current
Code Compliance Field Operations Supervisor
Miami-Dade County Building & Regulation Department
02.2015 - 03.2023
Code Compliance Officer & Lead
Miami-Dade County Building & Regulation Department
03.1995 - 02.2015
Code Compliance Clerk/Supervisor
Miami-Dade County Building & Regulation Department
03.1992 - 01.1995
Associate of Arts - Public Administration and Services
Miami Dade College
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