Brenda Acevedo
Lawrence,MA
Summary
Communicative customer service associate motivated to maintain customer satisfaction and contribute to company success. History sustaining satisfactory relationships with customers. Offers adaptability within the work environment and is paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Ruano Drywall Inc
12.2023 - 06.2024
- Answered incoming calls and directed messages to correct party
- Processed correspondence, documents, and reports to support clerical staff
- Developed, implemented and administered departmental office systems and procedures
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work
- Prepared miscellaneous letters, memorandums and emails
- Handled sensitive and business confidential information following proper procedures
- Organized computer files, sensitive documents, and home office supplies
- Photocopied, faxed, and scanned office correspondence.
Customer Service Associate
CVS
07.2023 - 11.2023
- During my time at CVS I had grown to know new faces and a variety of work ethics
- Within time college was approaching and I made the decision to solely focus all my time into school
- In working there I would do many different tasks while being on the floor
- My main focal point was the register, ringing people out and making sure to have one on one connections with this community of shoppers
- Beyond that I would take passport photos, print out pictures and translate for a lot of native Spanish speakers
- Some of my other responsibilities consisted of clearing out merchandise - reorganizing placement value and price ranges
- Displayed exceptional customer service by accurately and promptly processing customer service transactions
- Interacted to resolve customer service concerns
- Interacted with guests using professional, friendly customer service
- Packed online orders attentively and quick paced.
Customer Service Associate
Walgreens
12.2022 - 06.2023
- As a CSA in Walgreens I was responsible for my contribution to our working environment
- Whether that was taking care of customer needs or creating a comfortable space for my coworkers
- My time was dedicated to the register or on the other hand assisting in the back
- I would take in restock and organize said items into their category
- In result I would then place everything out onto the floor
- In general whatever my manager needed me to do was what I focused on.
Education
Lawrence High School
Southern New Hampshire University
Skills
- CUSTOMER SUPPORT
- VERBAL COMMUNICATION
- BILINGUAL SPANISH AND ENGLISH
- MULTITASKING AND PRIORITIZATION
- VERBAL AND WRITTEN COMMUNICATION
- EFFICIENT AND DETAIL-ORIENTED
- PROBLEM RESOLUTION
- STORE MAINTENANCE
- PROBLEM-SOLVING ABILITIES
- OBSERVANT
- RELIABLE
- TEAM PLAYER
- ADAPTABILITY
- CREATIVE PROBLEM SOLVING
- DE-ESCALATION TECHNIQUES
- UPBEAT AND POSITIVE PERSONALITY
- COURTEOUS WITH STRONG SERVICE MINDSET
- PRIORITIZATION
- ANALYTICAL THINKING
- CREATIVE THINKING
Timeline
Administrative Assistant
Ruano Drywall Inc
12.2023 - 06.2024
Customer Service Associate
CVS
07.2023 - 11.2023
Customer Service Associate
Walgreens
12.2022 - 06.2023
Lawrence High School
Southern New Hampshire University
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