Brenda Adams
Denver,CO
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Bilingual in English and Spanish
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts Receivable Assistant
Cooling Tower Depot, Inc.
10.2021 - Current
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
- Contributed to faster payment collections by generating and distributing weekly aging reports to relevant stakeholders.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Supported the finance team by reconciling client accounts and resolving discrepancies in a timely manner.
- Developed strong relationships with clients, leading to improved communication and prompt payment of outstanding invoices.
- Completed reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds.
- Optimized internal workflows through cross-training with other finance department staff members, increasing overall productivity levels.
- Adhered to strict confidentiality guidelines when handling sensitive financial information, ensuring full compliance with company policies and legal regulations.
- Implemented an efficient tracking system for pending payments, reducing the time spent on manual followups.
- Collaborated with sales and customer service departments to resolve billing issues, improving customer satisfaction rates.
- Contacted over 200 past-due customers per month to collect tardy payments.
- Reduced outstanding balances by consistently following up on delinquent payments with clients.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
E-Learning Project Coordinator
Science Interactive Group
04.2021 - 10.2021
- Maintained detailed documentation of project progress and status, providing regular updates to stakeholders for transparency and risk management.
- Conducted thorough needs assessments to identify gaps in training programs, developing targeted solutions for improvement.
- Assessed the effectiveness of e-learning content through user feedback and analytics, making data-driven decisions for future enhancements.
- Championed continuous improvement initiatives by identifying areas for growth within existing processes and implementing changes accordingly.
- Facilitated seamless communication between stakeholders during all phases of e-learning projects, ensuring alignment on goals and objectives.
- Streamlined project management processes for increased efficiency in the development of e-learning courses.
- Enhanced e-learning project outcomes by effectively coordinating cross-functional teams and managing project timelines.
- Implemented data-driven strategies to improve overall quality of e-learning projects, leading to better learner outcomes.
- Provided ongoing support to users following course implementation, addressing technical issues promptly for minimal disruption to learning experiences.
- Developed comprehensive project plans and schedules, resulting in timely completion of deliverables and meeting client expectations.
- Evaluated emerging technologies for potential integration into e-learning initiatives, staying ahead of industry trends and best practices.
- Adapted existing courses to accommodate diverse learning styles, ensuring accessibility for all learners and promoting an inclusive educational environment.
- Collaborated with instructional designers to create engaging and interactive course content, resulting in higher user satisfaction ratings.
- Managed vendor relationships and negotiated contracts, ensuring cost-effective delivery of high-quality e-learning materials.
- Led user testing efforts to gather valuable feedback for refining course content and improving learner experience.
- Analyzed performance metrics to measure the effectiveness of e-learning projects, making informed decisions on future improvements.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
Sales Support Specialist
Science Interactive Group
02.2017 - 04.2021
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Coordinated responses and resources to handle special client requests.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Documented customer complaints and completed corrective action requests.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Facilitated a smooth onboarding experience for new hires within the sales department by conducting training sessions on company products/services information systems.
- Enabled more informed decision-making through regular competitor analysis studies shared across relevant departments.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Developed and maintained relationships with key accounts and existing customers.
- Optimized sales presentations by creating compelling marketing materials, proposals, and product demonstrations.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Maximized territory coverage by organizing schedules, appointments, and travel arrangements for field representatives.
- Promoted high levels of client satisfaction which led to referrals via consistent followups.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Assisted in achieving better pipeline management while increasing conversion rates using effective CRM updates.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Consulted with businesses to supply accurate product and service information.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
Sales Support Coordinator
Seattle Fish Co
09.2017 - 02.2018
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Optimized territory coverage plans through data analysis and mapping tools to maximize efficiency in reaching target customers.
- Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
- Boosted sales productivity by streamlining sales support processes and implementing new tools.
- Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
- Developed strong relationships with clients through consistent communication and personalized service.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Developed and maintained relationships with key accounts and existing customers.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Tracked sales data for analysis and forecasting.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
Customer Service Representative
InteriorMark
12.2014 - 11.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Bachelor of Arts - Psychology
University of California - Los Angeles
Los Angeles, CA06.2012
Skills
- Payment tracking
- Microsoft Office
- Collections
- Invoice Processing
- Payment Processing
- Bookkeeping
- Excel
- Budgets
- Customer service support
- Accounts Receivable
- Relationship Building
- Microsoft Excel
- Data inputting
- Investigative research
- Payment management
- Month-end closing procedures
- Invoicing proficiency
- Aging reports analysis
- Credit and collections
- Information gathering and analysis
- Data Entry and 10-Key
- Purchase Orders
- Data Analysis
- Vendor relationships
- Account Auditing
- Expense Reports
- CRM Tracking
- ERP Software
- Verbal Communication
- Customer Service
- Friendly, Positive Attitude
- Attention to Detail
- Time Management
- Multitasking
- Computer Skills
- Calm Under Pressure
- Organization and Time Management
- Contract Negotiation
- Customer Order Management
Certification
Accounts Receivable Management - 2 years
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Assistant
Cooling Tower Depot, Inc.
10.2021 - Current
E-Learning Project Coordinator
Science Interactive Group
04.2021 - 10.2021
Sales Support Coordinator
Seattle Fish Co
09.2017 - 02.2018
Sales Support Specialist
Science Interactive Group
02.2017 - 04.2021
Customer Service Representative
InteriorMark
12.2014 - 11.2015
Bachelor of Arts - Psychology
University of California - Los Angeles
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