Brenda Adams
Cove City,NC
Summary
Dynamic professional with over four years of experience in customer service and team management, excelling in fast-paced environments. Proven ability to lead teams effectively while ensuring exceptional customer satisfaction and operational efficiency. A detail-oriented individual adept at handling multiple responsibilities, demonstrating adaptability and strong leadership skills in diverse situations. Ready to leverage a robust skill set to contribute to the success of an Income Maintenance II position.
Overview
7
7
years of professional experience
Work History
LIEAP Contract Worker
Social Services Department
New Bern, NC
11.2024 - Current
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Performed data entry into computer systems for tracking client information.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Title Searcher
Zacchaeus Legal Services
Trenton, NC
08.2022 - 09.2024
- Reviewed survey maps to ensure boundaries are accurately depicted on deed descriptions.
- Compiled data from multiple sources including county recorders offices into a comprehensive report.
- Prepared reports summarizing findings from title searches and document review.
- Verified that all documents were properly signed, dated and notarized.
- Evaluated potential risks associated with transferring title of property.
Shift Manager at Hwy55, Dunn
Hwy 55 Burgers Shakes & Fries
Dunn, NC
09.2017 - 06.2021
- Resolved conflicts between staff members in a professional and timely manner.
- Developed and implemented new training procedures that resulted in a 15% decrease in employee turnover.
- Created and implemented an employee training program, resulting in improved customer satisfaction scores and a 25% decrease in customer complaints.
- Collaborated with cross-functional teams to ensure efficient operations.
Education
High School Diploma -
West Craven High
Vanceboro, NC06-2017
Some College (No Degree) - Homeland Security And Cybersecurity
Campbell University
Buies Creek, NCSkills
- Interviewing techniques
- Verbal and written communication
- Customer service experience
- Clerical skills
- Task prioritization
- Telephone etiquette
- Attention to detail
- Relationship building
Timeline
LIEAP Contract Worker
Social Services Department
11.2024 - Current
Title Searcher
Zacchaeus Legal Services
08.2022 - 09.2024
Shift Manager at Hwy55, Dunn
Hwy 55 Burgers Shakes & Fries
09.2017 - 06.2021
High School Diploma -
West Craven High
Some College (No Degree) - Homeland Security And Cybersecurity
Campbell University
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