Brenda Adams
Violet,LA
Summary
Adept at operating switchboards and providing exceptional customer service, I enhanced call efficiency and customer satisfaction at BCforward. My quick-learning ability and empathetic approach to problem-solving significantly improved workplace productivity. With a strong background in telecommunications and confidentiality management, I am poised to contribute effectively to dynamic teams.
Overview
30
30
years of professional experience
Work History
Switchboard Operator
BCforward
06.2023 - 01.2025
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Documented messages and forwarded to correct individual.
- Operated switchboard and routed incoming calls to appropriate departments.
Administrative Assistant
CODY'S CUSTOM FLOORING
04.1995 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
General Studies -
Covington High School
Covington, LA05.1987
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Empathy and patience
- Answering questions
- Strong telephone etiquette
- Follow-up skills
- Appointment setting
- Excellent verbal communication skills
- Assertiveness
- Call routing
- Strong memory
- Multi-line phone systems
- Making appointments
- Clerical support
- Message taking
- Calm demeanor
- Call transfers
- Switchboard knowledge
- Switchboard operations
- Managing phone systems
- Excellent phone demeanor
- Front desk operations
- Computer skills
- Clear communication
- Greeting customers
- Telephone reception
- Client service
- Telecommunications
- Work prioritization
- Filing management
- Confidentiality
Timeline
Switchboard Operator
BCforward
06.2023 - 01.2025
Administrative Assistant
CODY'S CUSTOM FLOORING
04.1995 - 06.2019
General Studies -
Covington High School
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