Summary
Overview
Work History
Education
Timeline
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Brenda Adams

Brenda Adams

Charlotte,NC

Summary

  • Possess the ability to analyze challenges and achieve an amicable resolution on behalf of customers and co-workers. Effective time management, prioritization skills, and the ability to meet time-sensitive deadlines. Strong understanding of company and workplace expectations, policies, and procedures. Able to identify and coordinate the need for effective communication. Excellent written and verbal communication skills.

Overview

26
26
years of professional experience

Work History

Claim Specialist

State Farm
Charlotte, NC
10.2024 - Current
  • Weather and Catastrophe Claims Services (WCCS-Deployed) Claim Specialist handling homeowners claims from natural disasters and/or weather-related events
  • Interact face-to-face and/or by telephone with customers/policyholders, contractors/sub-contractors, vendors, public adjusters, government agencies, and co-workers within State Farm, performing in-person inspections to resolve claims
  • Investigate, evaluate, negotiate, and conclude claims involving both, weather-related and accidental events that require a physical inspection of the property, to verify the extent of damage
  • Prepare, review, & reconcile property estimates on non-complex property damage losses and personal property losses
  • Apply knowledge of state and federal laws, statutes, and insurance regulations in claim handling

Human Resources Sergeant First Class

N.C. Army National Guard
Fort Bragg, NC
09.2006 - Current
  • Serve one weekend per month and 3 weeks per year
  • Update and maintain confidential records of soldiers, including emergency, administrative and medical files, on a monthly basis
  • Manages, processes, reviews, updates, maintains and coordinates admin tasks pertaining to personnel accountability, evaluations, awards, promotions, and electronic records and files.
  • Established and maintain trusted relationships and comraderie with superiors, peers and subordinates
  • Prepare necessary correspondence for the commander's signature
  • Process soldier's awards
  • Participate in brigade update briefs and staff meetings regarding the unit's mission
  • Participate in After Action Reviews to improve training standards, refine processes and adhere to safety protocols
  • Provide feedback to senior leaders regarding improvements of standard operating procedures
  • Participate in ongoing training of Sexual Harassment/Assault Response and Prevention (SHARP)
  • Compile soldier's administrative and medical reports, to provide commanders with updated information regarding unit readiness
  • Served as the Brigade Medical Readiness Non-Commissioned Officer In Charge (August 2019 - August 2021), of overseeing Line of Duty reports, monitor medical readiness and fitness for duty of soldiers in the Brigade, monitor medical case management, monitor workers compensation packets
  • Deployed in support of Operation Enduring Freedom to Kuwait, 2012-2013
  • Participate in unit required training
  • Serves as the Unit Public Affairs Representative, highlighting unit events; writing, editing and submitting articles for publishing. Maintains the unit Facebook page, posting unit events and training, while adhering to social media policy
  • Secret Security Clearance
  • Participate in annual weapons training; Serves as a Range Safety Officer
  • Serves as the Unit Deterrence Leader, coordinating with unit staff to schedule and conduct monthly urinalysis. Educates the unit on the consequences of illegal drug use
  • Provide essential support to address individual HR needs of soldiers in the unit
  • Assist soldiers with the promotion board process by answering questions and offering assistance with completing documents

Claim Adjuster

Farmers Insurance Exchange
Charlotte, NC
06.2019 - 10.2024
  • Reviewed data to verify the validity of personal auto claims and determine claim management actions.
  • Interviewed claimants to determine pertinent claim information.
  • Completed required investigations on referred claims within established timeframes.
  • Gathered information from various third parties to determine claim acceptability.
  • Conducted witness interviews to assist claim information gathering process.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Capture and document all required activities in the claim file
  • Meet quality standards and expectations in accordance with protocols and state regulations
  • Issue payments promptly and accurately
  • Resolve complaints timely

Compliance Specialist

NRG Energy, Inc.
Huntersville, NC
10.2016 - 03.2019
  • Established working relationships with regulatory agencies.
  • Provided support to department by assisting with special assignments and projects.
  • Performed fact-finding research by investigating, collecting and analyzing data and compiling in report format.
  • Analyzed data to provide insights and recommendations for mitigating conduct risk.
  • Stayed abreast of applicable laws and state or federal regulation to report violations.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Utilized risk management techniques and business knowledge to improve compliance programs.
  • Monitored compliance risk controls to identify deviations and offer recommendations.
  • Developed and implemented strategies necessary for minimizing risk of non-compliance.
  • Mitigated risk by coordinating plans and specifications to maintain safety and compliance.
  • Developed systems to track and monitor compliance with regulatory requirements and internal policies.
  • Tracked assignment completion to provide weekly metrics to compliance manager.
  • Monitor and track intake of customer complaints from Public Utility Commissions, utilities, Customer Care, and other regulatory bodies.
  • Investigate customer complaints to ensure compliance with NRG Energy standards and requirements.
  • Utilize multiple corporate databases to extract information necessary for complaint investigations.

Financial Crimes Specialist

Wells Fargo Bank
Charlotte, NC
10.1999 - 02.2015
  • Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
  • Performed general accounting handling functions such as closing accounts and placing accounts on hold.
  • Maintained files, records, databases and prepared routine management reports.
  • Conduct due diligence to ensure accuracy of information and reporting of suspicious account activity.
  • Eliminated process discrepancies by accurately investigating fraud, preparing and submitting detailed reports to management.
  • Assist with additional projects as needed.

Education

Bachelor of Science - Social Sciences

Gardner-Webb University
Boiling Springs, NC
05.2001

Timeline

Claim Specialist

State Farm
10.2024 - Current

Claim Adjuster

Farmers Insurance Exchange
06.2019 - 10.2024

Compliance Specialist

NRG Energy, Inc.
10.2016 - 03.2019

Human Resources Sergeant First Class

N.C. Army National Guard
09.2006 - Current

Financial Crimes Specialist

Wells Fargo Bank
10.1999 - 02.2015

Bachelor of Science - Social Sciences

Gardner-Webb University

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Brenda Adams