Brenda Alloco
Wesley Chapel,FL
Summary
Seasoned District Director with experience in leading and managing diverse teams. Possess strong skills in strategic planning, policy development, and budget management. Demonstrated ability to foster relationships with stakeholders and drive operational efficiencies. Previous work has resulted in improved organizational performance and successful project completions.
Overview
21
21
years of professional experience
Work History
District Director
Toastmasters District 48
Tampa, FL
07.2016 - 06.2017
- Developed strategic plans and objectives to achieve district goals.
- Provided guidance on policy interpretation and implementation of new initiatives.
- Researched best practices in order to develop innovative solutions for addressing challenges facing the district.
- Coordinated the development of budgets for the district office and managed financial resources within budget limits.
- Collaborated with other departments to coordinate activities that support district-wide goals.
- Recognized by management for providing exceptional customer service.
Program Quality Director
Toastmasters District 48
Tampa, FL
07.2015 - 06.2016
- Facilitated meetings between departments to discuss current challenges related to program delivery.
- Ensured that all regulatory requirements are met by conducting regular audits of programs and services.
- Provided leadership in promoting a culture focused on continuous improvement initiatives.
- Assisted in developing budgets for programs that meet training objectives.
- Scheduled required Leadership Training.
- Partnered with District Leadership and Conference Chair for events and annual conference
- Managed inventory and supplies to ensure materials were available when needed.
Trainer
Disney
Wesley Chapel, FL
02.1997 - 04.2016
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Monitored, evaluated and recorded training activities or program effectiveness.
Evaluator-Coach
Disney
Wesley Chapel, FL
02.1997 - 04.2016
- Documented evaluation processes, methods used, results obtained and conclusions drawn.
- Conducted comprehensive evaluations of program effectiveness against predefined benchmarks.
- Monitored calls in real-time to evaluate effectiveness of training programs.
- Created and offered additional materials to enhance training.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Conducted regular assessments to identify individual skills gaps, and provided tailored coaching sessions to address them.
Inbound Call Center Agent
Disney
Tampa, FL
05.1996 - 04.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer contact information in company database systems.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Club Growth Director
Toastmasters District 48
Tampa, FL
07.2013 - 06.2014
- Monitored progress by establishing plans, budgets and measuring results.
- Facilitated collaboration between teams by encouraging open communication channels.
- Managed annual budgeting process, including forecasting and financial planning.
- Prepared presentations for District Executive Committee and District business meetings
- Implemented successful business strategies to increase District growth and target new markets.
- Analyzed data to inform decision-making and strategic direction.
Education
Bachelor of Science - Marketing Management
Tampa University
Tampa, FL03-1993
Associate of Science - Financial Management
The University of Tampa
Tampa, FL02-1993
Skills
- Volunteer management
- Staff training and development
- Product knowledge
- Organizational skills
- Contract negotiation
- Interdepartmental collaboration
- Brand promotion
- CRM software usage
- Communication skills
- Attention to detail
- Time management
- Analytical skills
Affiliations
- Golf
- Laughter Yoga
- Travel
Timeline
District Director
Toastmasters District 48
07.2016 - 06.2017
Program Quality Director
Toastmasters District 48
07.2015 - 06.2016
Club Growth Director
Toastmasters District 48
07.2013 - 06.2014
Trainer
Disney
02.1997 - 04.2016
Evaluator-Coach
Disney
02.1997 - 04.2016
Inbound Call Center Agent
Disney
05.1996 - 04.2016
Bachelor of Science - Marketing Management
Tampa University
Associate of Science - Financial Management
The University of Tampa
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