Brenda Almanza
North Aurora,IL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Lowes Home Improvment
DeKalb, IL
09.2022 - Current
- Manage the overall store operations, including but not limited to expenses, merchandising standards, compliance, safety, security, and workforce.
- Drive positive customer experiences, sales, and margin performance.
- Responsible for talent needs, recruiting and developing talent, driving execution of sales and service strategies, while driving the Lowe's mission.
- Proactively addressing store needs and championing customer service.
Assistant Store Manager
Lowes Home Improvment
Saint Charles, IL
05.2020 - 09.2022
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Department Supervisor
Home Depot
Geneva, IL
02.2017 - 05.2020
- Monitored department operations to ensure productivity standards were met.
- Managed inventory levels of supplies required for daily operations.
- Collaborated with other departments to coordinate activities and resolve issues.
- Established goals for each team member and monitored progress towards those objectives.
- Provided coaching and mentoring support to team members.
- Resolved customer complaints in a timely manner.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
Life Insurance Agent
PHP Agency Inc.
Oak Park, IL
06.2016 - 06.2017
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Educated clients on various types of life insurance policies available in the market.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Monitored policy renewals and contacted clients to discuss renewal options and changes.
Business Manager
Alarcon General Construction
Batavia, IL
04.2012 - 06.2016
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
High School Diploma -
West Chicago Community High School
West Chicago, ILSkills
- Store operations oversight
- Customer Service Management
- Team Leadership
- Retail Inventory Management
- Payroll Management
- Store Merchandising
- Recruiting and Hiring
- Leading Staff Meetings
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Lowes Home Improvment
09.2022 - Current
Assistant Store Manager
Lowes Home Improvment
05.2020 - 09.2022
Department Supervisor
Home Depot
02.2017 - 05.2020
Life Insurance Agent
PHP Agency Inc.
06.2016 - 06.2017
Business Manager
Alarcon General Construction
04.2012 - 06.2016
High School Diploma -
West Chicago Community High School
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