Brenda Alpizar
Santa Ana,CA
Summary
Motivated to maintain customer satisfaction and contribute to company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Demonstrated ability to build productive relationships, resolve complex issues and win customer loyalty. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Consumer Care Product Specialist
Hampton Products International
Foothill Ranch, CA
08/29/20 - Current
- Respond to consumers inquiring the use or installation of the product.
- Handle consumer warranty claims.
- Answer consumers issues and status where to buy the product uses or installation of the product.
- Provided technical support for troubleshooting issues related to product.
- Document and report equipment malfunctioning.
- Maintain databases of consumer technical support issues.
- Ensure the highest level of consumer satisfaction by providing excellent service.
- Other duties as assigned.
Lead Domestic Packaging
Hampton Products International
Foothill Ranch
04.2012 - 08.2016
- Ensures the accurate utilization of associates based on the requirements of the day. Assigns and prioritizes work.
- Tracks performance of assigned work and ensures proper completion.
- Communicates work instructions to employees in designated area(s), in accordance with supervisory objectives.
- Participates in all the job tasks assigned to the workers to include but not limited to unboxing, sorting, bailing, and transferring product as needed.
- In coordination with the assigned supervisor or manager, operates the WMS system to create reports, confirm product quantities and locations, move inventory, update inventory
- Creates / reviews work instructions, documenting the processes to complete the work, to insure consistency and positive results.
Provides training and feedback to employees to ensure consistency and accuracy of processes. - Communicates with other departments about status on completion of urgent orders and availability of product.
- Coordinates with maintenance department to ensure that equipment repair needs are timely met.
- Work with employees to track, attendance. Handles attendance issues, with supervisor’s knowledge, as necessary.
- Ensures that the work area is always clean and free of clutter or any safety hazards.
- Ensures that the following day’s tasks are planned for in advance.
- Safety Standards.
- Follows instructions and adheres to the SOPs specific for each assigned area; responds to management direction.
Packaging Assistant
Hampton Products International
Foothill Ranch, CA
04.2009 - 08.2012
- Maintained inventory of packaging materials and supplies.
- Operated machinery safely and efficiently as required by company policies.
- Ensured proper labeling and documentation
- Maintained a clean and orderly work area throughout the shift.
- Collaborated with production team to ensure efficient workflow.
- Utilized computer systems for tracking order
- Moved materials and items to shipping or to other designated areas.
- Utilized hand tools for manual packaging tasks when necessary.
- Trained new employees on packaging procedures and safety.
- Operated packaging efficiently, minimizing downtime.
- Operated electric pallet jack's and lift efficiently to move cargo around production area.
Manager
Mc Donald's Los Angeles Ca
Santa Ana
2006 - 2008
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Established policies for cash handling procedures to maximize security measures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Valley High School
Santa Ana, CA02-2008
Skills
- Leadership skills
- Customer service
- Communication skills
- Problem solving skills
- Time Managing skills
- Collaboration / Teamwork
- Microsoft Excel
Affiliations
- I enjoy staying active by going for runs, and I also cherish spending quality time with my family. Balancing physical activity with meaningful connections with loved ones helps me maintain a well-rounded and fulfilling lifestyle.
Languages
English
Professional
Spanish
Professional
Certification
- Lean Six Sigma Certified AIGPE
- Operation Management of Quality Certificate
Timeline
Lead Domestic Packaging
Hampton Products International
04.2012 - 08.2016
Packaging Assistant
Hampton Products International
04.2009 - 08.2012
Consumer Care Product Specialist
Hampton Products International
08/29/20 - Current
Manager
Mc Donald's Los Angeles Ca
2006 - 2008
High School Diploma -
Valley High School
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