Brenda Alvarez
Chicago,IL
Summary
Overview
7
7
years of professional experience
Work History
Financial Counselor
Mount Sinai
09.2023 - Current
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
Lead Teacher
KinderCare Learning Centers
01.2022 - 09.2023
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Involved parents in student learning to increase family interaction and student support.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Arranged classrooms to facilitate optimal education for student groups.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Worked with teachers to design interactive lessons and increase student success.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
Customer Experience Manager
Five Below
03.2019 - 01.2022
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Revised department schedules to maximize coverage during peak hours.
- Collaborated with high-end clients by customizing sales and education programs.
- Customized sales and education programs and training for various high-end clients.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Point of Sale Associate
DD’s Discount
02.2018 - 03.2019
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers promptly and asked detailed questions to quickly determine needs.
- Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
- Computed sales prices and totaled purchases with cash register.
- Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts -
Richard J Daley
06.2022
High School Diploma -
Phoenix Military Academy
06.2020
Skills
- Bilingual
- Training and Mentoring
- Staff Development
- Research and Writing
- Training and Development
- Group and Individual Instruction
- Lesson Planning
- Safety Awareness
- Classroom Management
- Department Leadership
- Standards Development
- Child Development
Insurance Verification
Cash Flow Management
Financial Counseling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Counselor
Mount Sinai
09.2023 - Current
Lead Teacher
KinderCare Learning Centers
01.2022 - 09.2023
Customer Experience Manager
Five Below
03.2019 - 01.2022
Point of Sale Associate
DD’s Discount
02.2018 - 03.2019
High School Diploma -
Phoenix Military Academy
Associate of Arts -
Richard J Daley
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