Brenda Anderberg
Saco,ME
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with patient and clients.
Overview
1
1
Certification
Work History
Customer Service Representative
Maine Medical Center
Portland, Maine
08/18/22 - Current
- As a Level 4 SBO Customer Service Associate, I progressed through all levels of the SBO Customer Service Team, guiding associates to roles such as Subject Matter Experts in Financial Counseling, Estimates or SelfPay functions, Team Lead and Trainer.
- Handled MyChart message communication
- Assisted managing a team as interim team lead
- Assisted in resolving complaints and managing risk accounts in the role of Customer Relations Coordinator.
- Provided efficient resolution to escalated calls and ensured timely follow-up
- Researched and resolved account issues.
Financial Counselor
Maine Medical Center
Portland, ME
09/06/17 - 8/17/23
- Financial Counselors are responsible for collections, negotiations and resolutions of self pay accounts, free care determinations, multiple bad debt programs, setting up monthly payment plans and patient interviews using a fully automated and integrated collection system. Must have solid comprehensive knowledge of Insurance Plan assignments, State and Federal agencies including MaineCare & Medicare regulations in billing is needed to assist patients in the resolution of complex billing issues. This position requires an advanced level of customer service, analytical, mathematical and organizational skills in order to maintain a high level of production in an extremely stressful and task driven environment. The ability to function as part of a team is critical to the success of Financial Counseling and the department. Two to five years of previous collection experience in a hospital/medical office is required.
Financial Counselor
Southern Maine Health Care
Bidddeford, Maine
05/01/07 - 9/5/17
- Demonstrate advanced customer service skills, analytical thinking, mathematical abilities, organizational expertise to excel in fast-paced environment. Collaborate effectively as part of a team. Required: 2-5 years prior collection experience in hospital/medical office.
- Served as a point of contact for patients, offering support with payment plans and financial assistance.
Patient Accounts
Southern Maine Medical Center
Biddeford, Maine
08/01/05 - 4/30/07
- Managed all aspects of patient accounting, including billing, training, and resolving insurance claims within filing limits for timely account completion.
Patient Accounts
Laboratory Billing Services
Saco, Maine
1/5/02 - 7/31/05
- Oversaw specific patient accounting duties, including billing, training, and denial resolution for insurance claims. Ensured completion of accounts within 120 days from service date. Led departmental training efforts and audits in a team-based work setting.
Education
High School Diploma -
Thornton Academy
Saco, Maine05-1990
Skills
- Complaint resolution
- Information Security
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Quality Assurance Controls
- Spreadsheets
- Customer Education
- Escalation management
- Complaint Handling
- Quality Control
- Researching
- Clerical Support
- Medical terminology knowledge
- Problem Resolution
Certification
- Certified Standardized Training & Education Program Trainer
Timeline
Customer Service Representative
Maine Medical Center
08/18/22 - Current
Financial Counselor
Maine Medical Center
09/06/17 - 8/17/23
Financial Counselor
Southern Maine Health Care
05/01/07 - 9/5/17
Patient Accounts
Southern Maine Medical Center
08/01/05 - 4/30/07
Patient Accounts
Laboratory Billing Services
1/5/02 - 7/31/05
High School Diploma -
Thornton Academy
- Certified Standardized Training & Education Program Trainer
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