Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brenda Anderson

Sioux City,IA

Summary

Dedicated, results-oriented office professional with demonstrated success in a fast-paced environment. Recognized for continuously seeking creative and innovative strategies to reach business goals. Strong track record of exceptional customer service skills to establish and strengthen partnerships. Self-starter equipped with broad knowledge of business concepts to yield the best results and the realization of desired outcomes. Willingness to take on new tasks while working collaboratively with other team members. Goal oriented and always prepared to undertake new challenges.

Overview

20
20
years of professional experience

Work History

Appointment Coordinator

CNOS
08.2024 - Current
  • Scheduled appointments for Patients over the telephone.
  • Assessed customer needs and responded to customer emails and calls.
  • Directed telephone calls to appropriate parties.
  • Called and rescheduled appointments for patients.
  • Contacted patient and Physicians regarding patient referrals.
  • Entered/updated patient geographics and insurance
  • Verified insurance through multiple websites.
  • Interacted with Surgeons and nurses regarding patient questions.

Lender Administrator

Allied Solutions
06.2020 - 10.2023
  • Anticipate needs of the client to provide excellent service and resolution.
  • Process and audit notices, certificates, premium, images, client requests, and other aspects of day to day management of Collateral Protection Insurance.
  • Manage premium collection and refunding for timeliness and accuracy.
  • Answer questions, correct errors, and resolve discrepancies. Follow up and resolve problems or issues relative to insurance coverage.
  • Assist with internal requests to research issues, determine root cause, and recommend procedures to eliminate / reduce repetition.
  • Track accounts to ensure timely processing, manage premium collection and refunding. Provide communication in response to issues presented.

Licensed Insurance Agent

State Farm Mutual Automobile Insurance Company
01.2020 - 06.2020
  • Advised on insurance coverage.
  • Performed follow up calls as needed.
  • Provided quotes on home and auto coverage.
  • Completed requirements and submitted quotes to underwriters.
  • Identified prospective clients through leads and referrals.
  • Scheduled client meetings.

Marketing Coordinator

Summit Dental Health
04.2005 - 05.2019
  • Collaborated with Doctors, supervisors and team members from multiple geographically split practices to generate brand awareness and patient referrals.
  • Facilitated and organized events including annual free dental day, Lemonade Stand Days, health fairs, Women's Night Out and partnerships with local schools and sports teams.
  • Developed and implemented marketing programs for team members and patients including Cavity Free Kids Club and new patient referral rewards program for patients and team members.
  • Researched local and regional marketing trends affecting dental practices.
  • Coordinated and promoted team building opportunities.

Hygiene Coordinator

Summit Dental Health
04.2005 - 07.2015
  • Managed patient scheduling for multiple hygienists on a double book hygiene module.
  • Arranged appointments on the schedule to maximize hygienist production.
  • Ensured that patients attend their preventative appointments through follow up and incentive programs.
  • Reviewed patient treatment plans and financial agreements.
  • Implemented and enforced a patient cancellation policy.
  • Tracked hygiene production metrics and provided daily reporting.
  • Verified patient's dental insurance and input their plan benefits into office software.

Education

Associates of Applied Science - Health Office Coordinator

Western Iowa Tech Community College

Diploma - Dental Assisting

Western Iowa Tech Community College
Sioux City, IA

Skills

  • Effective interpersonal communication
  • Proficient in managing multiple tasks
  • Interdepartmental teamwork
  • Project management coordination
  • Strategic negotiation skills
  • Creative problem-solving
  • Workflow enhancement
  • Team leadership
  • Organizing successful events
  • Service excellence
  • Critical analysis abilities

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Appointment Coordinator

CNOS
08.2024 - Current

Lender Administrator

Allied Solutions
06.2020 - 10.2023

Licensed Insurance Agent

State Farm Mutual Automobile Insurance Company
01.2020 - 06.2020

Marketing Coordinator

Summit Dental Health
04.2005 - 05.2019

Hygiene Coordinator

Summit Dental Health
04.2005 - 07.2015

Diploma - Dental Assisting

Western Iowa Tech Community College

Associates of Applied Science - Health Office Coordinator

Western Iowa Tech Community College

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