Brenda Arevalo

• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Discussed financial options with clients and provided informed suggestions.
• Met with members to understand goals and recommend solutions to fit specific needs.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Followed up with customers to gather feedback and provide additional assistance.

team player by being a flex associate and work on teller line or in lobby where help is needed .

• Backed up teller team by handling needs of new and existing customers at main counter.
• Greeted customers and delivered information about new account processes.
• Provided customers with additional information regarding account services.
• Processed customer payments and account setup charges.
• Responded to customer inquiries regarding new accounts and account services.
• Explained account terms and conditions to customers.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained friendly and professional customer interactions.