Brenda Arguelles
Houston,TX
Summary
I'm a solid team player with a positive attitude and proven skill in establishing a good relationship with customers and clients. Motivated to maintain customer satisfaction and contribute to company success. Excellent at customer service and conflict resolutions. I'm knowledgeable in data analysis and entry, sales, payment collection, typing invoices and scheduling. I have great multitasking and communication skills. I learn quickly and efficiently. My schedule is open and flexible to business needs.
Overview
7
7
years of professional experience
Work History
In-Store Personal Shopper
HEB
Houston, TX
10.2021 - Current
- Select, scan, sort, bag and unload items to complete eCommerce online orders
- Reading and applying customer order notes to ensure customer satisfaction
- Take orders out to customers cars parked in located curbside parking lot and unload their orders into their cars
- Assist customer shoppers that ask for help with finding an item or general questions
Health Care Provider
Saint Michael's Primary Health Care
Harlingen, TX
02.2020 - 06.2021
- Monitor patient and provide personal services, such as dressing, and grooming
- Support patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
Shift Leader
Firehouse Subs
Harlingen, TX
01.2020 - 06.2021
- Supervised both front of the house and back of the house employees during shift
- Interviewed applicants
- Trained new employees on service standards, menus, and job duties
- Assigned cleaning duties and daily checklist for staff and myself for daily restaurant procedures
- Checked on customers and their satisfaction with the food
- Slice/prepare produce and meats
- Create sandwiches
- Operate cashier
- Constantly clean and restock work area
- Help guests with any questions or concerns in person or over the phone
- Place inventory and truck orders for merchandise
- Opening/closing cashier in the morning, mid-day, closing
- Double counting to ensure accuracy
TRS - Healthcare Customer Service Representative
Advanced Call Center Technologies, LLC
Harlingen, TX
06.2020 - 12.2020
- I worked primarily for the TRS (Teacher Retirement System of Texas)
- Sign up customers for their medical, dental, eye, etc
- Plans
- Provide information on medical insurances and benefits through the phone
- Provide information on other programs we work with
- Verify members and provide information to members on their account information
- Assist members with adding beneficiaries and family members/spouses to plans
- Provide members information on their retirement account balance
- Assist members with the withdrawing balance process if they are no longer working with the state
Server, Cashier, To-Go Specialist, Hostess, Bartender, Digital Marketing
Russo's New York Pizzeria
Harlingen, TX
12.2017 - 10.2019
- Take orders and answer questions on menu items
- Greeted guests
- Bussed tables
- Handled money/operate cashier
- Served meals
- Prepared/served wine and beer
- Swept, mopped, and maintained work area
- Checked on guests frequently
- I separately worked on the digital marketing and social media management for the restaurants social media (Facebook and Instagram)
- I took many photos and videos of dishes and staff making/speaking about specials we'd have
- I'd edit and post the pictures and videos to social media with informative eye catching captions
Seasonal Retail Sales Associate
Cracker Barrel
Harlingen, TX
11.2018 - 04.2019
- Promote sales
- Organize sales floor
- Handled money
- Checked on guest frequently
Education
Bachelor's Degree - Psychology
University of Texas At Rio Grande Valley
06-2027
High School Diploma -
Harlingen High School
Harlingen, TX05-2016
Skills
- Call Center Customer Service
- Retail Sales
- E-Commerce
- Data Entry
- Computer Skills
- Communication Skills
- Customer Service
- Organizational Skills
- Product or Service Expertise
- Microsoft Office & Excel
- Restaurant & Kitchen Experience
- Social Media Management
- Restaurant Management
- Interviewing
Timeline
In-Store Personal Shopper
HEB
10.2021 - Current
TRS - Healthcare Customer Service Representative
Advanced Call Center Technologies, LLC
06.2020 - 12.2020
Health Care Provider
Saint Michael's Primary Health Care
02.2020 - 06.2021
Shift Leader
Firehouse Subs
01.2020 - 06.2021
Seasonal Retail Sales Associate
Cracker Barrel
11.2018 - 04.2019
Server, Cashier, To-Go Specialist, Hostess, Bartender, Digital Marketing
Russo's New York Pizzeria
12.2017 - 10.2019
Bachelor's Degree - Psychology
University of Texas At Rio Grande Valley
High School Diploma -
Harlingen High School
Similar Profiles
Dulce PerezDulce Perez
Bakery Lead at HEBBakery Lead at HEB
Kayla CrowderKayla Crowder
Cashier at HEBCashier at HEB
Katie LopezKatie Lopez
Service Lead at HEBService Lead at HEB
Carleigh McDonaldCarleigh McDonald
Customer Service Assistant at HEBCustomer Service Assistant at HEB
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard