Brenda Arlen
Data Specialist
Linn,MO
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 15+ years of experience in Data, Technical, and Medical Terminology.
Overview
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Provider Support Specialist
Magellan Health
11.2020 - Current
- Answer incoming phone calls
- Process new and update existing radiology/cardiac authorization requests
ASSISTANT ASSESSOR
Osage County Government
Linn, MO
08.2020 - Current
- Determine taxability and value of properties, using methods such as field inspection, structural measurement, calculation, sales analysis, market trend studies, and income and expense analysis.
- Inspect properties, considering factors such as market value, location, and building or replacement costs to determine appraisal value.
- Explain assessed values to property owners and defend appealed assessments at public hearings.
- Prepare and maintain current data on each parcel assessed, including maps of boundaries, inventories of land and structures, property characteristics, and any applicable exemptions.
- Establish uniform and equitable systems for assessing all classes and kinds of property.
- Inspect new construction and major improvements to existing structures to determine values.
- Write and submit appraisal and tax reports for public record.
- Complete and maintain assessment rolls that show the assessed values and status of all property in a municipality.
- Analyze trends in sales prices, construction costs, and rents, to assess property values or determine the accuracy of assessments.
- Review information about transfers of property to ensure its accuracy, checking basic information on buyers, sellers, and sales prices and making corrections as necessary.
- Conduct regular reviews of property within jurisdictions to determine changes in property due to construction or demolition.
- Maintain familiarity with aspects of local real estate markets.
OWNER/OPERATOR
Arlen Property Preservation
Morrison, MO
05.2017 - 08.2020
- Examine claims forms and other records to determine insurance coverage.
- Investigate and assess damage to property and create or review property damage estimates.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Prepare report of findings of investigation.
- Complete work orders involving construction repairs, plumbing repairs, and grass cuts.
CIT Trainee, CIT 1-4
Office Of Administration
Jefferson City, MO
12.2005 - 04.2011
- Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
- Advise customer about or perform maintenance of software system.
- Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
- Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
- Direct software programming and development of documentation.
Store, retrieve, and manipulate data for analysis of system capabilities and requirements. - Confer with data processing or project managers to obtain information on limitations or capabilities for data processing projects.
- Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
- Prepare reports or correspondence concerning project specifications, activities, or status.
- Design or develop software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
- Train users to use new or modified equipment.
- Monitor functioning of equipment to ensure system operates in conformance with specifications.
- Monitor jobson call duties to resolve any job issues throughout the day and night.
IT SPECIALIST 1
Office Of Administration
Jefferson City, MO
05.2011 - 03.2018
- Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
- Develop and direct software system testing and validation procedures, programming, and documentation.
- Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
- Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
- Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
- Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
- Consult with customers about software system design and maintenance.
- Coordinate software system installation and monitor equipment functioning to ensure specifications are met.
- Determine system performance standards.
- Train users to use new or modified equipment.
- Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.
- Database administrationfine tuning scripts, granting and/or removing permissions, installing/upgrading servers.
- Install and/or help customers with software/application issues.
- Create and run reports
SENIOR OFFICE SUPPORT ASSISTANT
Department of Health
Jefferson City, MO
07.2004 - 12.2005
- Answer phone calls and direct calls to appropriate parties or take messages.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
- Attend meetings to record minutes.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Make travel arrangements for executives.
- Remove Watermark Wondershare PDFelement.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Prepare responses to correspondence containing routine inquiries.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Provide clerical support to other departments.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Process payroll information.
- Manage and maintain executives' schedules.
- Compile, transcribe, and distribute minutes of meetings.
CUSTOMER SERVICE MANAGER
Steak n Shake
Jefferson City, MO
04.2000 - 08.2004
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Order and purchase equipment and supplies.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
Education
Associate of Science - Computer Science And Programming
Lincoln University
Jefferson City, MO 08.2001 - 12.2005
Skills
Data entry
Call management
Technical assistance
Administrative support
Recordkeeping strengths
Staff education and training
Creative problem solving
Good listening skills
Technical Support
Medical terminology knowledge
Implementing security measures
Database development
Systems administration
Compiling data
Running backups
Relational Database Management
Excellent work ethic
Detail-oriented
Microsoft Office
Timeline
Provider Support Specialist
Magellan Health
11.2020 - Current
ASSISTANT ASSESSOR
Osage County Government
08.2020 - Current
OWNER/OPERATOR
Arlen Property Preservation
05.2017 - 08.2020
IT SPECIALIST 1
Office Of Administration
05.2011 - 03.2018
CIT Trainee, CIT 1-4
Office Of Administration
12.2005 - 04.2011
SENIOR OFFICE SUPPORT ASSISTANT
Department of Health
07.2004 - 12.2005
Associate of Science - Computer Science And Programming
Lincoln University
08.2001 - 12.2005
CUSTOMER SERVICE MANAGER
Steak n Shake
04.2000 - 08.2004