Brenda Arlen
Data Specialist
Linn,MO
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 15+ years of experience in Data, Technical, and Medical Terminology.
Overview
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Provider Support Specialist
Magellan Health
11.2020 - Current
- Answer incoming phone calls
- Process new and update existing radiology/cardiac authorization requests
ASSISTANT ASSESSOR
Osage County Government
Linn, MO
08.2020 - Current
- Determine taxability and value of properties, using methods such as field inspection, structural measurement, calculation, sales analysis, market trend studies, and income and expense analysis.
- Inspect properties, considering factors such as market value, location, and building or replacement costs to determine appraisal value.
- Explain assessed values to property owners and defend appealed assessments at public hearings.
- Prepare and maintain current data on each parcel assessed, including maps of boundaries, inventories of land and structures, property characteristics, and any applicable exemptions.
- Establish uniform and equitable systems for assessing all classes and kinds of property.
- Inspect new construction and major improvements to existing structures to determine values.
- Write and submit appraisal and tax reports for public record.
- Complete and maintain assessment rolls that show the assessed values and status of all property in a municipality.
- Analyze trends in sales prices, construction costs, and rents, to assess property values or determine the accuracy of assessments.
- Review information about transfers of property to ensure its accuracy, checking basic information on buyers, sellers, and sales prices and making corrections as necessary.
- Conduct regular reviews of property within jurisdictions to determine changes in property due to construction or demolition.
- Maintain familiarity with aspects of local real estate markets.
OWNER/OPERATOR
Arlen Property Preservation
Morrison, MO
05.2017 - 08.2020
- Examine claims forms and other records to determine insurance coverage.
- Investigate and assess damage to property and create or review property damage estimates.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Prepare report of findings of investigation.
- Complete work orders involving construction repairs, plumbing repairs, and grass cuts.
CIT Trainee, CIT 1-4
Office Of Administration
Jefferson City, MO
12.2005 - 04.2011
- Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
- Advise customer about or perform maintenance of software system.
- Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
- Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
- Direct software programming and development of documentation.
Store, retrieve, and manipulate data for analysis of system capabilities and requirements. - Confer with data processing or project managers to obtain information on limitations or capabilities for data processing projects.
- Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
- Prepare reports or correspondence concerning project specifications, activities, or status.
- Design or develop software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
- Train users to use new or modified equipment.
- Monitor functioning of equipment to ensure system operates in conformance with specifications.
- Monitor jobson call duties to resolve any job issues throughout the day and night.
IT SPECIALIST 1
Office Of Administration
Jefferson City, MO
05.2011 - 03.2018
- Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
- Develop and direct software system testing and validation procedures, programming, and documentation.
- Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
- Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
- Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
- Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
- Consult with customers about software system design and maintenance.
- Coordinate software system installation and monitor equipment functioning to ensure specifications are met.
- Determine system performance standards.
- Train users to use new or modified equipment.
- Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.
- Database administrationfine tuning scripts, granting and/or removing permissions, installing/upgrading servers.
- Install and/or help customers with software/application issues.
- Create and run reports
SENIOR OFFICE SUPPORT ASSISTANT
Department of Health
Jefferson City, MO
07.2004 - 12.2005
- Answer phone calls and direct calls to appropriate parties or take messages.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
- Attend meetings to record minutes.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Make travel arrangements for executives.
- Remove Watermark Wondershare PDFelement.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Prepare responses to correspondence containing routine inquiries.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Provide clerical support to other departments.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Process payroll information.
- Manage and maintain executives' schedules.
- Compile, transcribe, and distribute minutes of meetings.
CUSTOMER SERVICE MANAGER
Steak n Shake
Jefferson City, MO
04.2000 - 08.2004
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Order and purchase equipment and supplies.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
Education
Associate of Science - Computer Science And Programming
Lincoln University
Jefferson City, MO 08.2001 - 12.2005
Skills
Data entry
Timeline
Provider Support Specialist
Magellan Health
11.2020 - Current
ASSISTANT ASSESSOR
Osage County Government
08.2020 - Current
OWNER/OPERATOR
Arlen Property Preservation
05.2017 - 08.2020
IT SPECIALIST 1
Office Of Administration
05.2011 - 03.2018
CIT Trainee, CIT 1-4
Office Of Administration
12.2005 - 04.2011
SENIOR OFFICE SUPPORT ASSISTANT
Department of Health
07.2004 - 12.2005
Associate of Science - Computer Science And Programming
Lincoln University
08.2001 - 12.2005
CUSTOMER SERVICE MANAGER
Steak n Shake
04.2000 - 08.2004
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