Brenda Armstrong
Noblesville,IN
Summary
A leader experienced in management and developing staff to meet and exceed customer expectations and requirements. I am looking to utilize my skills and experience in learning and operations to help maintain and improve on the current operational tasks and overall business direction. Process specialist with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and deliver consistent performance. Skilled in process optimization, data analysis, and workflow management. Reliable and efficient, excelling in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Process Associate
Cxo Hub
Carmel, IN
05.2024 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Learning Ambassador
Amazon
New Albany
07.2022 - 04.2024
- Train new hire associates
- Retrain associates according to productivity and quality
- Record associate training for audit purposes
- Give positive coaching to improve productivity and quality
- Guarantee trainings meet operational and staffing expectations
- Verify and correct associate safety and security
IB Quality Process Assistant
Amazon
Etna
10.2020 - 07.2022
- Managed quality standards for Stow Department
- Oversaw Amnesty program for Inbound Stow Department
- Mentored and coached associates in quality errors
- Managed high risk reporting tool
- Engage AAs regarding NSTA and coached how to prevent it
- Conducted department audits to ensure items were correctly stowed
Store Manager
Great Clips
Houston, USA
01.2015 - 01.2020
- Track and order products based on inventory
- Organize Salon operations by business need and customer expectations
- Oversee quality checks for stylist
- Create staffing schedules
- Responsible for opening and closing Salon
- Responsible for Monthly Meetings and Trainings
Salon Manager
Cost Cutter
Stuart, USA
01.2010 - 05.2015
- Track and order products based on inventory
- Organize Salon operations by business need and customer expectations
- Oversee quality checks for stylist
- Create staffing schedules
- Responsible for opening and closing Salon
Education
Bachelor - Cosmetologist
Chris Logan Beauty College
Anderson, SC05.1986
Skills
- Cost Management
- Management Team-Building
- Business Process Modeling
- Supply Chain Management
- Workplace Safety
- Workflow management
- Quality assurance
- Report analysis
- Process flows
Timeline
Process Associate
Cxo Hub
05.2024 - Current
Learning Ambassador
Amazon
07.2022 - 04.2024
IB Quality Process Assistant
Amazon
10.2020 - 07.2022
Store Manager
Great Clips
01.2015 - 01.2020
Salon Manager
Cost Cutter
01.2010 - 05.2015
Bachelor - Cosmetologist
Chris Logan Beauty College